Guest Relation
il y a 2 semaines
_
The Guest Relation Officer:
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The Guest Relation Officer will be the forefront of customer service. He or She will provide guests with above-and-beyond service to ensure their experience will be worth remembering.
The position ensures that guests are happy through daily engagements from the moment that they book an apartment until they leave.
The successful applicant will provide an excellent service, handle all the guest's requests as well as supervise the arrivals and departures.
-Missions and responsibilities:_
- Direct communication with guest through all reservation process and intermediaries
- Liaise with other teams and department to ensure that everything is set and anticipated to accommodate guests' needs. Give proper and complete handover to the next shift.
- Providing excellent customer service as per company standards and consciously work to increase the quality of stay of the guests.
- Informing customers about payment methods and verifying their credit card data as well as all necessary information. Perform basic cashier activities as and when required.
- Collecting information regarding arrivals and special needs requirements. Maintain uptodate information on arrivals, departures, and apartments condition.
- Overseeing VIP guests upon their arrival and departure and arrange personalized services for VIP customers.
- Welcome guests during checkin if needed and giving a fond farewell to guest while checkout. Ensure that all checkins and checkout are handled smoothly.
- Organizing and supervising the arrivals of the day: make sure the guests are comfortably settled in their new home.
- Ensuring that the properties have been thoroughly verified and inspected before the guest's arrival.
- Collect guest feedback during guest departure along with his likes and dislikes to work on improvements.
- Coordinating and multitasking job duties in a busy environment.
- Effectively react to emergency or complicated situations
- Handling guests' complaints and concerns in an efficient and timely manner.
- Handling all varieties of requests and situations
- Follow the house rules and policies laid down by the management.
- Consciously and continually strive to better his/her skills and increase his/her knowledge.
Question(s) de présélection:
- Disponible pour travailler aux horaires suivants : Weekend
Expérience:
- Hôtellerie: 2 ans (Exigé)
Langue:
- Français (Exigé)
- Anglais (Exigé)
Disponibilité:
- Travail en journée (Exigé)
- Travail en soirée (Exigé)
Lieu du poste :
En présentiel
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