Support Manager

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Serco Europe Temps plein
Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations.

For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service

  • To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.


Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a
Support Manager (SPM) for our prestigious partner DIGIT TM (DG Informatics)
in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you Discover the offer below and click on 'Apply' if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone's wellbeing matters, by living out the Serco values in all we do

Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you

As
Support Manager (SPM) you will be responsible for:

  • Management and follow-up of the end user requests for data and statistics, development of ad hoc reports and analyses
  • Conception and organisation of users documentation
  • Elaboration and implementation of relevant support processes towards business and end users
  • First level service desk: improvement, documentation of the associated business processes
  • Responding to questions of internal and external users with respect to usage and access to data tools
  • Coordinating with relevant colleagues on incidents reported and changes requested by users
  • Reporting on support activities
  • Liaising with colleagues in policy and technical teams for the analysis and resolution of data quality issues
  • Coordination with the colleagues in the Data & Knowledge Policy Support domain, the data team and the IT teams
  • Participation in user, service and project meetings, including working groups and progress meetings


In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.


LEVEL OF EDUCATION

  • A bachelor degree of 3 years.

KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:

  • Good IT skills
  • Project management methodology and tools
  • Knowledge of SAP Business Objects
  • Knowledge of Qliksense
  • Very good communication skills with technical and nontechnical audiences
  • Excellent capacity to communicate technical concepts with a non technical audience
  • Very good writing skills
  • Analysis and problemsolving skills
  • Knowledge of EU policies and EU institutions is a plus
- _Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team; _
- _Ability to participate in multilingual meetings; _
- _Ability to work in multi-cultural environment, on multiple large projects; _
- _Excellent Team Player;_
- _Ability to understand, speak and write English C1; _
Important


Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.


Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.


_Data Protection:
_

  • When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request._
  • You may submit a written request revoking your consent to this agreement at any time._
About The Company

Why should you join Serco ?


At Serco not only is the nature of the work we do important, everyone has an important role to play.


  • Meaningful and vital work_
  • You'll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
  • A world of opportunity_
  • You'll be wholeheartedly supported with development and career progression


 Great people_
  • You'll become an integral member of a welldefined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance

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