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Support Manager
Il y a 3 mois
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Support Manager to join our UniQue team in Brussels.
What will you be doing in this role?
- Organization , implementation and maintenance of (IS) support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality
- Management and follow-up of user requests
- Searching and/or updating specific data directly in the database (using Microsoft SQL Server Management Studio and/or through custom-made PL-SQL queries), to check bugs raised by users, to create ad-hoc and custom reports, and to perform simple updates in the database (e.g. for user access rights management)
- Guidance regarding the use of information systems
- Participate in the design, execution, and reporting of User Acceptance Tests and Non-Regression Tests
- Management of incidents related to information systems; organization of the reporting
- Conception and organization of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
Requirements
What will you be bringing to the team?
- Have at least a Bachelor's degree
- Have at least 10 years of experience in IT, out of which 3 years in a similar position
- Have an ITIL foundation certification is considered an advantage
- Good knowledge of ITIL
- Knowledge in end user assistance or support of information systems
- Knowledge of statistical mathematics fundamentals
- Knowledge of wiki, collaborative sites and social networks
- Excellent analytical and logical thinking
- Good reporting skills
- Outstanding, proven capacity to autonomously learn very complex business processes, even with incomplete and/or outdated documentation.
- Experience of PL/SQL (designing new queries, debugging and/or fine-tuning existing queries)
- Experience with Microsoft SQL Server Management Studio would be an advantage
- Mastery of MS Excel (filters, pivots, charts, and complex formulas). Knowledge and experience with VBA macros is an advantage.
- Knowledge and experience with Jira would is considered an advantage.
- Proficiency in English language at C1 level
- Proficiency in French language at C1 level is an advantage
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.