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Support Manager
Il y a 3 mois
Description:
Nature of task:
Organisation, implementation and maintenance of (IS) support
Coordination of support teams
IS Service management
Coordination with the project teams
Coordination of wiki sites, collaborative sites or social networks
Follow-up of service quality
Management and follow-up of user request
Guidance regarding the use of information systems
Management of incidents related to information systems; organisation of the reporting
Conception and organisation of user documentation for information systems
Conception and management of IS and ICT trainings
Participation in user, service and project meetings
Elaboration and implementation of relevant support processes
Specific Expertise:
At least 1 years of specific expertise in: Knowledge in end user assistance or support of information systems
At least 1 years of specific expertise in: Good knowledge of ITIL
At least 1 years of specific expertise in: Knowledge of wiki, collaborative sites and social networks
At least 1 years of specific expertise in: Good reporting skills
Knowledge and skills (Non-Technical):
Please specify the knowledge and skills necessary for the performance of the above list tasks:
Good IT skills
Excellent communication / writing skills.
Ability to give presentations.
Ability to participate in multi-lingual meetings, good communication skills.
Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability
Able to cope with the needs of multi-language site deployment.
Benefits:
- Internet reimbursement
- Life insurance
Schedule:
- Monday to Friday
