Customer Experience Officer Vie

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique ENGIE Temps plein
About Us (GEMS):

ENGIE Global Energy Management & Sales provides energy supply solutions and risk management services to support clients in their decarbonization journey, optimizing ENGIE's assets and contributing to value creation.

ENGIE is a global leader in low-carbon energy and services with a strong energy management business managed by its entity 'Global Energy Management & Sales,' which has expertly handled the Group's diverse asset portfolio for over two decades.

With 3,300 employees worldwide working on more than 20 international business platforms, we cover the full energy mix, including renewable and thermal power, natural gas & LNG, biomass, and environmental products. Our experts offer customized solutions in energy management with a focus on decarbonization and decentralization.

Serving over 120,000 clients across the value chain, from producers to asset developers, financial players, utilities, distributors, and industrials, our global presence allows us to provide tailor-made services to diverse clients and adapt to changes in mature and emerging markets.


Our 4 Areas of Expertise:
  • Asset management
  • Energy transition services
  • Energy supply & global commodities
  • Risk management & market access

At GEMS, we foster groundbreaking results, teamwork, curiosity, and innovation while ensuring a healthy work/life balance for our team.



Your Contribution:

Role:

The Customer Experience Officer connects energy sales and purchases with services, overseeing financial operations post energy sales/purchases, ensuring accurate invoicing, data quality, meeting deadlines, and timely payment follow-ups. They have end-to-end responsibility for their portfolio, acting as the single point of contact (SPOC) for clients, and exploring opportunities to enhance process automation.

Key Missions:

  • Learn contract specifics in the power & gas market (Belgium & Netherlands)
  • Gain insights into contract treatment in processes & digital tools
  • Support digital transformation within the CJO team
  • Aid in change management for digital process adoption
  • Ensure data quality control in new digital systems
  • Centralize data in the digital landscape
  • Contribute to digitalization developments for improved client satisfaction and process automation

About You:
Hard Skills:
  • Proficiency in Excel and an interest in process automation/digitalization
  • Fluency in French and English required, additional languages a plus

Soft Skills:
  • Enthusiasm for learning about energy markets
  • Client-focused approach
  • Strong communication skills
  • Team player, proactive, and able to work autonomously

Education and Professional Background:
  • University or high school degree (BAC+5)

About ENGIE:

ENGIE is a global leader in low-carbon energy and services, committed to accelerating the transition towards a carbon-neutral world by reducing energy consumption and offering eco-friendly solutions that balance economic performance with a positive impact on people and the planet.

With 170,000 employees, ENGIE, along with customers, partners, and stakeholders, forms a community of Imaginative Builders dedicated to advancing more sustainable progress.

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