Onboarding Team Manager

Il y a 5 mois

Evere, Belgique Orange Temps plein

Orange Cyberdefense / Global Operations offers tailored Managed Services Projects delivery and Consultancy through its Onboarding Belgium entity. Onboarding BE operates ‘around-the clock’ with offices in Brussels, Belgium (Headquarters), Malaysia, Egypt and USA. This Entity leverages a long experience dating back from 1994 and provides tailored premium grade services of Security solutions to multinational companies.

High quality service delivery is etched in our DNA and anchored in our organization by several standards and frameworks; ITIL, ISO 9001, ISO 27001, ISAE 3000 type 1.

To help Orange Cyberdefense providing a high level of services and excellence to our customers, we provide our colleagues with cutting-edge certifications and trainings in a fulfilling and dynamic environment where knowledge transfer is crucial and sense of efforts recognized.

The services we offer are mainly focused on - but not limited to - Security equipment such as Firewalls and Security infrastructure (AV, AS, IPS), SIEM Monitoring and solution development, Proxy / Reverse Proxy, URL filtering, Content Scanning, Access Control

**Working as a Onboarding Team Manager**:
The Orange Cyberdefence / Global Operations / Onboarding team Manager Belgium is responsible of a Professional Service Team where 2 main functions are performed:
1) Design, build and hand over new customized security solutions to Global Operations/Global SOC. This is performed by a large team of 17 Security Architects and Engineers.

2) As internal support to the above, perform resource management, workload planning, financial follow-up. This is performed by a small team of 4 Project Managers and Project Coordinators.

**Responsibilities**
- Stimulates the collective intelligence, bring everyone’s talents out and valorize them, facilitate the team efforts to achieve customer satisfaction.
- Makes his team contribute to the group and entity strategy, help define and implement it.
- Ensure the financial performance and positive contribution of his team to the Group objectives.
- Is able to take a role in governance bodies (Steercos internal or external) and interact at all Levels in customer organizations as well as internally.
- Manages highly complex situations (multicultural, multi locations environment, highly skilled people, highly impacting projects from a business and financial point of view )
- Ensure his teams abides by the Group Compliance and the Entity Management Systems (ISO9001, ISO27001 )
- Ensures the team has all the ressources necessary for the tasks at hand and has received the training or personal development necessary.
- Conducts performance reviews, provides feedback, praises when needed.

Reports on Performance Indicator and is able to explain and analyze them.

**Why are we talking to you?**

The Team Manager must have a passion about IT and a broad view on today's IT world, which is certainly not limited to IT security alone. This goes along with enthusiasm about people.
- Minimal a bachelor degree in an IT oriented field or equivalent by experience.
- 10 plus years of business experience, including at least 5 years of Telecommunications/IT experience for large global companies, working in an international environment and /or experience in general program/project management, service delivery management, business unit management.
- Fluent English is mandatory
- High level knowledge of vendor products is a plus: Fortinet, Checkpoint, Cisco, Juniper. Some required technologies (not limited to): NGFW, routing, IPS/IDS, SIEM, IAM, Proxy
- Must have: Leadership, people skills, ability to delegate, analytical mind, ability to resolve conflicts, high level technical understanding, good time management, an organized mindset, rigorous and ambitious, team player, able to report and to work under pressure, good communication skills, customer orientation and flexible approach, able to Manage Complexity.

Nice to have: project management, procedures/process improvement, good understanding of financials principles,

**What you can expect from us
- **_Be taken care of - _**We offer you 32 vacation days, meal vouchers, eco-cheques, hospitalization and group insurance, company laptop, mobile phone with unlimited use as well as other benefits. So you do not have to worry about a thing
- **_Never stop learning - _**We want to be the best in what we do and therefore we provide training, certifications and learning opportunities for every employee so you continuously enrich your skills.
- **_Transparency - _**Communication is key So we organize company and team meetings on a regular base so everyone is informed properly.
- **_Do what you love - _**Enjoy flexibility with offices in Brussels, Antwerp, Ghent, Rotselaar, & Nívelles, a variety of events, sport at work and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home. And we make sure you do
- **_Snack to your heart's desire - _

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