Customer Care Representative
il y a 3 semaines
**Position Summary**:
As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers’ requirements.
**Key responsibilities:
- Build and maintain excellent relationships with customers by pro-actively investigating their specific needs.
- Provide accurate information and guidance based on customer needs, and pro-actively guide customers on the usage of FedEx services and tools.
- Provide the customer with solutions to exceptions and service issues, where first call resolution cannot be achieved perform the appropriate escalation to ensure satisfactory resolution.
- Input accurate and timely system entries and use appropriate reporting tools to deliver any required standard reports.
- Identify and optimise new business opportunities whilst providing exceptional customer experience.
- Coordinate and collaborate with internal teams to provide a seamless and outstanding customer experience.
- Highly motivated, customer focused and commercially aware.
- Excellent communication and contact skills.
- Good PC Skills to work within our bespoke systems.
- Demonstrates initiative, organization, and adaptability while working in a pressurised team environment.
- Experience in a customer service environment, including complaint-handling / sales responsibilities would be advantageous.
**What we offer**:
- FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
- FedEx is one of the most admired companies and trusted brands year after year
- In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding — for the customer and for our fellow team members.
- Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.
Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills;
**Additional Information**
**Posting Date**: 12-Mar-2024
**Closing Date**: 12-Mar-2024
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
-
Customer Care Representative
il y a 6 jours
Machelen, Flandre, Belgique FedEx Express EU Temps pleinPosition Summary:As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers' requirements.**Key...
-
Customer Care Technical Support Specialist
Il y a 2 mois
Machelen, Belgique Abbott Laboratories Temps plein**DO WORK THAT MATTERS.** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...
-
Customer Care Representative
il y a 3 semaines
Machelen, Belgique FedEx Express EU Temps plein**Position Summary**: As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers’...
-
Customer Care Technical Support Specialist
il y a 5 jours
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinDO WORK THAT MATTERS.About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a...
-
Customer Care Representative
il y a 5 jours
Machelen, Flandre, Belgique FedEx Express EU Temps pleinPositionszusammenfassung:As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers'...
-
Customer Care Representative
il y a 4 semaines
Machelen, Belgique FedEx Express EU Temps plein**Positionszusammenfassung**: As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers’...
-
Customer Care Representative
il y a 7 heures
Machelen, Belgique FedEx Express EU Temps plein**Positionszusammenfassung**: As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers’...
-
Remote Care Technical Support Specialist
Il y a 2 mois
Machelen, Belgique Abbott Laboratories Temps pleinFor this position, we are looking for a **Technical Customer Care Specialist **for our department located in Machelen. As a technical support specialist, you will have the opportunity to use your customer relationship skills by building meaningful relationships with our sales team and a wide range of healthcare professionals. You are the main point of...
-
Customer Care Coordinator
Il y a 2 mois
Machelen, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een Customer Care Medewerker (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract. Robert Half is op zoek naar een Customer Care Medewerker (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract. Het bedrijf is...
-
Customer Care Coordinator
il y a 2 semaines
Machelen, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een Customer Care Medewerker (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract. Robert Half is op zoek naar een Customer Care Medewerker (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract. Het bedrijf is...
-
Customer Service Representative Export
il y a 7 jours
Machelen, Belgique Abbott Laboratories Temps pleinAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries. For our...
-
Customer Care Coordinator
il y a 6 jours
Machelen, Flandre, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een Customer Care Medewerker (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract.Robert Half is op zoek naar een Customer Care Medewerker (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract.Het bedrijf is...
-
Customer Care Medewerker
il y a 5 jours
Machelen, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een **Customer Care Medewerker** (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract. Robert Half is op zoek naar een **Customer Care Medewerker** (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract. Het...
-
Customer Care Coordinator
il y a 6 jours
Machelen, Flandre, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een Customer Care Medewerker (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract.Robert Half is op zoek naar een Customer Care Medewerker (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract.Het bedrijf is...
-
Customer Service Representative
il y a 4 semaines
Machelen, Belgique Page Personnel Temps pleinadded 26/07/2023 - Begeleiden van het Order-To-Cash traject voor de Benelux Market - Klantgerichte en administratief sterke bruggenbouwer **About Our Client**: Ze ontwerpen en produceren lagers en andere technologieën. Als **Customer Service Representative** ben je verantwoordelijk voor onderstaand takenpakket: - Je beheert het volledige order-to-cash...
-
Remote Care Technical Support Specialist
il y a 5 jours
Machelen, Flandre, Belgique Abbott Laboratories Temps pleinFor this position, we are looking for a Technical Customer Care Specialist for our department located in Machelen.As a technical support specialist, you will have the opportunity to use your customer relationship skills by building meaningful relationships with our sales team and a wide range of healthcare professionals.You are the main point of contact for...
-
Customer Care
il y a 5 jours
Machelen, Flandre, Belgique Headit Temps plein**Headit is op zoek naar een Customer Care & Office Assistant voor een hoogtechnologisch bedrijf regio Zaventem.****Over onze klant**:Onze klant is een belangrijke speler in zijn sector, gericht op innovatieve en hoogtechnologische producten. Met een KMO structuur en internationale backbone bieden zij een familiale werksfeer, een positie met uitgebreide...
-
Customer Care Medewerker
il y a 6 jours
Machelen, Flandre, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een **Customer Care Medewerker** (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract.Robert Half is op zoek naar een **Customer Care Medewerker** (M/V/X) voor een stabiele, gekende Belgische firma. Na een positieve interimperiode ontvang je een vast contract.Het bedrijf...
-
Customer Service Representative
il y a 4 semaines
Machelen, Belgique HAYS Temps pleinMachelen - Customer Service Representative - SAP - Internationaal bedrijf - Chemische sector - 36 verlofdagen | **Je nieuwe functie**: Als **customer service representative** ondersteun je de sales manager en ben je het eerste aanspreekpunt voor klanten. Je volgt de bestellingen op van a-z (order intake, order input, logistiek, facturatie) en behandelt...
-
Customer Service Representative A-z
il y a 2 semaines
Machelen, Belgique HAYS Temps pleinMachelen - Customer Service Representative - SAP - Internationaal bedrijf - Chemische sector **Over de organisatie** Je komt terecht bij een **internationaal bedrijf** uit **Machelen** actief in de **chemische sector**. Je werkt in een **klein team** met een** goede werksfeer** en **stabiliteit**. Zij voorzien een **grondige opleiding** op kantoor en...
