Immigration Consultant, Luxembourg Inbound
Il y a 4 mois
Job Description
About us:
Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.
Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the team:
Fragomen’s Luxembourg Inbound Team is composed of 5 team members who have extensive experience advising clients in various economic sectors. The members of the Luxembourg Inbound Team are committed to integrity, technical excellence, and proactive client support, as well as a strong respect for deadlines. By working to understand the corporate culture, preferences, and needs of Fragomen’s clients inbound to Luxembourg, this team can develop strategic and innovative solutions.
The Luxembourg Inbound Team also maintains close and appropriate relationships with government authorities in Luxembourg and communicates directly with the government on all important matters. As a result, this team can keep our clients apprised of changes that might affect their immigration programs.
About the role:
Based on skills and interests the Luxembourg inbound team also offer the possibility to work on side/office projects.
Other key responsibilities will include:- Proactively communicate with clients/stakeholders, with a precise, efficient, thoughtful, and organized response. Show empathy and patience with clients' concerns and questions. Anticipate the client's needs and proactively deliver information and updates- Effectively utilise technology for efficient work processing, ensuring accurate and complete data is entered- Independently complete casework and assignments efficiently and accurately- Understand and meet team and/or individual billing/productivity goals. Learn and identify when out-of-scope billing or additional fees apply- Demonstrate a continuous improvement mindset and regularly look for opportunities to improve quality, efficiency, and standardization with new/improved processes, products or services- Attend client meetings when necessary
About you:
- Strong desire to further career within a client delivery role in immigration- Previous client management or account management experience- Must be highly organized with exceptional attention to detail- Proven customer care skills with the ability to highlight issues as they arise- Exceptional communication skills and ability to use these skills to influence and achieve objectives- Strong case handling experience- Language skills: Fluent in English and some knowledge of French
Fragomen in Brussels:
Our Brussels office is a bright, modern and open office space that is located in the heart of Brussels, close to the European quarter. The office is close to many transport links such as tram, bus, metro and train alongside local amenities including restaurants and retail establishments.
The office gives you the opportunity to work in an international environment with over 75 dedicated, friendly, and ambitious people who are all very proud of our team spirit. You will experience a great place to work, a place of mutual respect with a great appreciation for diversity, equity, and inclusion. We promote an environment where employees can thrive and progress in our firm.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get invo
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