Customer Manager

Il y a 6 mois


Brussels, Belgique Dow Temps plein

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Dow has an opportunity as Customer Manager located in Benelux, with special focus in Dow Industrial Solutions' (DIS) Energy Sector.

As Customer Manager, you will manage the sales of medium/large, complex, and geographical diverse accounts (International & National Oil Companies, Key Distributors and Strategic partners) in Europ where business has a value-added position with the key objective to maintain, then grow in alignment to the sales/marketing plan. The role includes capturing, probing, and identifying sales opportunities with customers, as well overseeing orders and maintenance on customer accounts. This role also has responsibilities in the areas of assisting customers, delivery solutions and ensuring customers follow established Dow DIS sales practices.

**Responsibilities**:

- Manage account portfolio - prepare and implement account plans.
- Lead and coordinate customer relationships.
- Develop and execute sales/marketing plan, delivering both value and volume.
- Collect and utilize market intelligence to shape sales/marketing plan.
- Lead/conduct negotiations and implement price change.
- Collaborate with other function(s) stakeholders to deliver improving CX results.
- Use CRM, DSR, CMT, Smart Pricing at “expert” level.
- Deliver growth, including cross business opportunities.
- Understand short vs long term tradeoffs and are able to articulate them for win solutions.
- Teamwork: Demonstrate integrity, diversity, and actively share knowledge through mentoring globally, while maintaining an effective work-life balance. Participation in MMTs and S&OPs as sales focal point is also a key activity.

**Qualifications**:

- Minimum a bachelor’s in Chemical Engineering or related
- Fluent in English
- Minimum of 5 years of work experience in Marketing and Sales roles in the Oil and Gas and/or Specialty Chemical industry
- Have strong communication skills
- Being able to build strong customer relations
- Have problem solving attitude, strong analytical thinking, applies experience and knowledge to resolve issues
- High level of proficiency in Excel, Word, PowerPoint.

Preferred Skills
- Having an additional degree in Business Administration/Management is a plus
- Proficiency in a local language is a plus
- This position is based in Brussels, Belgium. International relocation support is not available.
- Willingness to travel up to 40% of the time.

Additional notes
- Relocation support for this position is not offered.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:

- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

Join our team, we can make a difference together.

About Dow


As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information


  • Customer Service Manager

    il y a 7 jours


    Brussels, Belgique Robert Half Belgium Temps plein

    Robert Half Management Resources is currently looking for an **Customer Service Manager ad interim **(M/F/x) for a 3 months assignment. Robert Half Management Resources is currently looking for an **Customer Service Manager ad interim **(M/F/x) for a 3 months assignment. The company is based in **Brussels region**. As **Customer Service Manager ad...

  • Customs Manager

    Il y a 7 mois


    Brussels, Belgique Safran Aircraft Engine Services Brussels Temps plein

    **Safran **is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 81,000 employees and holds,...

  • Customer Success Manager

    il y a 7 jours


    Brussels, Belgique Proximus Group Temps plein

    It is crucial for Proximus to offer our business customers a good experience in all the interactions they have with Proximus. This continued focus on the customer experience is a top priority for our people in all the actions we take, and we see the Customer success manager as the driving force behind the customer experience for his/her...

  • Customer Success Manager

    Il y a 7 mois


    Brussels, Belgique UiPath Temps plein

    Overview: The Customer Success Manager is a strategically focused and visible role. The Customer Success Manager is entrusted with our largest and most strategic customers. The CSM works with stakeholders across all parts of the business and at all levels (including the C-suite). The CSM guarantees that the correct foundations are in place to ensure the...

  • Customer Success Manager

    il y a 1 semaine


    Brussels, Belgique SD Worx Temps plein

    Huapii - an SD Worx Company - dreams of a world where every organisation has adopted new ways of working, where every team is really a team and where every person is empowered to manage their own career. Our mission with huapii is to be an ally to future proof your organization and empower people to thrive. The way we do this is by supporting HR and people...


  • Brussels, Belgique AXA Temps plein

    **Customer Relationship Manager** **(**220004J2**)** **PRIMARY LOCATION**: BELGIUM-BRUSSEL - BRUXELLES-BRUXELLES **ORGANIZATION**: AXA Partners - AP Services & Assistance **CONTRACT TYPE**: Regular **SHIFT**: Day Job - SCHEDULE**: Full-time **DESCRIPTION** **CUSTOMER RELATIONSHIP MANAGER** **Department: Health care** **Reporting to: Healthcare...

  • Customer Success Manager

    Il y a 7 mois


    Brussels, Belgique SoftwareOne Temps plein

    Job Function: Sales Operations The role: We are looking for someone with passion for Technology, Business Development and Customer Service. As Customer Success Manager, you will thrive in a fast-paced and dynamic environment where you will learn something new every day about Technology Solutions and Sales. The Customer Success Manager is a client focused...

  • Customer Succes Manager

    il y a 5 jours


    Brussels, Belgique Axis Temps plein

    Are you looking for a job as Customer Success Manager in Brussels?** Description** One of our clients active in the IT sector is actively looking for a Customer Sucess Manager. Your tasks in this role: - Handle incoming client technical support questions - Develop and manage client portfolios - Make sure the customer experiences a positive customer...

  • Customer Success Manager

    Il y a 7 mois


    Brussels, Belgique 3E Temps plein

    3E is a leading **technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets**. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and...


  • Brussels, Belgique AXA Partners Temps plein

    **CUSTOMER RELATIONSHIP MANAGER** **Department: Health care** **Reporting to: Healthcare Director** **Location: Brussels** Looking for a Customer Relationship Manager job in an open and dynamic environment? Do you enjoy building relationships with B2B customers and are you solution-oriented? Are you interested in contributing to the development of...

  • Customer Project Manager

    il y a 1 semaine


    Brussels, Belgique Ericsson Temps plein

    At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status...

  • Customer Succes Manager

    il y a 1 semaine


    Brussels, Belgique Proximus Group Temps plein

    Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...

  • Customer Success Manager

    il y a 6 jours


    Brussels, Belgique OneSpan Temps plein

    The future of work is flexible and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic and we are embracing work flexibility. Whenever possible, you can choose when you wish to come into the office and when you wish to work from home and get to enjoy the benefits of both...

  • Customer Success Manager

    il y a 3 jours


    Brussels, Belgique OneSpan Temps plein

    The future of work is flexible and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic and we are embracing work flexibility. Whenever possible, you can choose when you wish to come into the office and when you wish to work from home and get to enjoy the benefits of both...

  • Customer Success Manager

    il y a 19 heures


    Brussels, Belgique Eptura Temps plein

    **Job Title**: Customer Success Manager **Location**: Frankfurt, Belgium, London **What are we about**: We’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+...


  • Brussels, Belgique Microsoft Temps plein

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Brussels, Belgique Webhelp Temps plein

    **Account Management** **Location** - Brussels, Belgium*** Job Title: Customer Lifecycle Manager (all diversity) **Job Description**: **Are you passionate about sales?** **Do you want to work in sunny Spain?** **Our company** Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and...

  • Customer Project Manager

    il y a 1 semaine


    Brussels, Belgique Ericsson Temps plein

    **Our Exciting Opportunity**: We are now looking for a Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. You will establish the project plan baseline: define project...


  • Brussels, Belgique Microsoft Temps plein

    Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in...

  • Customer Success Manager

    il y a 19 heures


    Brussels, Belgique Canonical - Jobs Temps plein

    Do you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...