Merchants Services Expert
il y a 3 semaines
**Société**:
Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services.
At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000 clients and 36 million of their employees in 32 countries.
At Sodexo Benefits & Rewards Services, soon becoming **Pluxee**, we pride ourselves on our commitments to **environmental sustainability**, our focus on **employment equity and diversity**, our **new ways of working** independently and flexibility for the **well-being of our talents**. Joining us means evolving in a **collaborative and innovative **environment, in which each employee is recognized and receives the necessary support for their **development**. Our corporate culture based on diversity guarantees **equal opportunitie**s and ensures the well-being of each employee so they feel included, respected and empowered, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.
We firmly believe that the quality of life of our customers and service consumers starts with our own employees. Therefore, the well-being at work of our employees is one of our priorities.
Working with us is an opportunity to impact the future of employee experience and, ultimately, the world around us. But it’s also your chance to make an impact every day, putting a part of yourself into exciting digital products and touching the lives of millions of consumers.
We’re a global, multicultural business where every contribution counts and every day is a chance to inspire others and take inspiration from your colleagues.
We’re accelerating our growth on a global scale, combining the reach and stability of Sodexo with our unique position as an incubator of innovation. As part of the team, you’ll help us continue that growth and our landmark digital transformation.
Now, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.
**Fonction**:
- You are the escalation point of all complex payment related questions.
- You support our merchants in the setup of their physical and online point of sales to make sure they are able to accept our products
- You maintain excellent relationships both internally and externally with your customers and partners;
- You introduce problems and related solutions in the CRM and quickly communicate the solutions to all parties in order to guarantee an irreproachable quality of service;
- As soon as possible, you carry out upselling actions: price plans and new services.
**Profil**:
- You hold a Bachelor's degree or have at least a 2 year experience in customer relationship management within the payment industry.
- Experience in the payments industry or webshop development is an asset.
- You are IT minded, customer-oriented and manage your contacts professionally.
- You are able to work independently.
- You are a good communicator, you express yourself with ease, clarity and efficiency, both orally and in written.
- You have a good team spirit, are enthusiastic and positive. You enjoy working cross-functionally with other departments.
- Your commercial sense allows you to develop the relationship with the customer and identify opportunities.
- You respect the procedures put in place within your department.
- Your sense of organization allows you to cope with a heavy workload during peak periods.
- You master the classic communication tools of the Office suite. Knowledge of tools such as Sales Force and Genesys is an asset.
- Attention to detail is essential within your function.
- You are proactively and constantly seeking to improve processes and ways of working.
**Offre**:
- We offer you a training course with real opportunities for development both within the team and within the company.
- When you start your job, you will receive adequate training which will allow you to have a good command of Sodexo products and related procedures.
- A competitive salary with numerous extra-legal benefits.
- A pleasant work environment in a dynamic team.
- When you start your job, you will receive adequate onboarding and training which will allow you to quickly feel at ease and be efficient.
- We offer you real opportunities for development both within the team and within the company.
- A full-time permanent contract
- A competitive salary with numerous extra-legal benefits.
- A pleasant work environment in a dynamic and inspiring company.
Quality of life at work:
- A work-life balance with possibility for home office
- A concierge service that offers various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.
- A wide choice of sustainable and delicious meals in our company restaurant
- A variety of sports (badminton, mini football, basketball, medita
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