Training & Quality Officer
Il y a 6 mois
**Société**:
**Pluxee** is the leading global **partner for employee benefits and engagement**. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future We are committed to working sustainably and responsibly with local communities.
We provide over 250 pioneering products in 31 countries and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.
At **Pluxee**, we take pride in our commitment to environmental sustainability, our focus on fair employment and diversity, our new ways of working **independently**, and **flexibility** for the well-being of our talents. Joining us means evolving in a collaborative and innovative environment where each employee is recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.
Working with us is an **opportunity** to impact the future of the employee experience and ultimately the world around us. But it's also your chance to make an impact every day by investing a part of yourself in exciting digital products and touching the lives of **millions** **of consumers.**
We are a **global and multicultural company** where every contribution counts, and every day is an opportunity to inspire others and be inspired by your colleagues.
We're accelerating our global growth by combining the scope and stability of **Pluxee** with our unique position as an innovation incubator. As a member of the team, you'll help us continue this growth and historical digital transformation.
Today, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.
***:
**Fonction**:
**Your mission**:
The role of a Training & Quality Officer is essential to ensure the excellence of training programs and the maintenance of high standards within an organization.
**Your main responsibilities**:
***
Training responsibilities
- You assist the training manager in developing and analyzing training strategies and training needs.
- You are in charge of the evaluation forms, the administrative follow up of the participant´s scores and you advise the training manager on how to improve future training sessions.
- You take the necessary steps to document the training and keep all the administration up to date.
Quality responsibilities
- You assist the Training Manager in ensuring that the standards of the Quality Management Framework are applied and managed effectively within the Customer Care.
- You evaluate the quality scores of the agents and coach them regarding these scores to be able to guide them towards higher levels of quality.
- You participate in monthly Voice of Customer sessions within the business unit to ensure an understanding of quality standards and requirements.
- You actively participate in continuous improvement projects
Quality Control
- You conduct regular calibration sessions and audits to ensure the validity and reliability of results
- You ensure that the disputes and complaints are effectively managed and tracked
Reporting and Standards
- You report the highlighted Customer, Business and Compliance performance results to operations and the clients
- You provide recommendations on the action to be taken in order to improve performance across Customer, Business and Compliance metrics
- You track progress made by teams in the implementation of recommended actions
**Profil**:
**Your profile**:
- As a trainer you should be professional, articulate and cordial
- Bachelor or Master degree.
- Have excellent verbal and written communication skills in both Dutch & French, with the ability to communicate clearly and comprehensively
- Active listener, Strong communication and people skills.
- Proficient with MS Office
- Strong organizational skills
- You have the ability to collect information and to thoroughly analyze that information and transform her in a training.
- Must be self-motivated with the ability to be multi-task
- Genesys and Salesforce knowledge is a nice to have
- English is a plus
**Offre**:
**We offer**:
- A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too.
- A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun .
- When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Pluxee products and related procedures.
- A full-time permanent contract
- A competitive salary with numerous extra-legal benefits, like meal vouchers, eco-vouchers, group and hospitalisation insurance, ambulatory insurance (dental and optical), intervention in internet and phone subscription,.
- A pleasant work environment in a
-
Local Quality Operator
Il y a 2 mois
Brussels, Belgique AMP Temps pleinAMP?AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. Aujourd'hui, nous renforçons encore notre position en...
-
Quality Officer/coordinator
Il y a 6 mois
Brussels, Belgique Heads & Hunters Temps pleinOur client is an inspection, testing and certification company. With 24 locations worldwide, our ambition is to participate in building a safer world and to encourage innovation and progress in the field of mobility and specific equipment. Through our expertise, skills, and high-level services, we aim to support our customers find the best solution for their...
-
Bordet-ctsu: Quality Assurance Officer
Il y a 6 mois
Brussels, Belgique Hôpital Universitaire de Bruxelles (HUB) Temps plein**Fonction**: The Institut Jules Bordet is an integrated multi-disciplinary centre, unique in Belgium and with an international reputation. The hospital is an academic non-for-profit organisation devoted entirely to patients affected by cancer. The Clinical Trials Support Unit (CTSU) is a department of the Institut Jules Bordet and fights cancer through the...
-
Training Officer
Il y a 4 mois
Brussels, Belgique Belfius Temps pleinBelfius Bank - Business Support - Brussel - Permanent Wij zijn op zoek naar een gedreven en nauwkeurige Training Officer om ons team te versterken. In deze functie ben je samen met je collega’s het eerste aanspreekpunt van Learning & Development. **De job in een notendop** - Je bent samen met je collega’s verantwoordelijk voor het ontwikkelen en...
-
Communication and Training Specialist
Il y a 3 mois
Brussels, Belgique NRB Temps plein**Who are we?** **Trasys International **is a dynamic global organization that takes pride in being the trusted partner of **EU Institutions.** With strong commitment to excellence and a **30-years track record** of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients...
-
Data Quality Officer
Il y a 6 mois
Brussels, Belgique Cronos Europa Temps plein**About us**: **Cronos Europa** is a leading technology solutions providerdedicated to empowering **European Institutions **through **innovative IT services and solutions**. Our comprehensive range of services includes **software development, data analytics, cloud computing, and cybersecurity.** At Cronos Europa, we pride ourselves on fostering a...
-
Quality Product Coordinator
Il y a 6 mois
Brussels, Belgique Emerson Temps pleinFor a fixed-term contract (6 months), we are looking for a Quality Product Coordinator **In This Role, Your Responsibilities Will Be** A Quality Product Officer is tasked with overseeing all aspects of quality management to ensure that raw materials, production processes, and the final products meet the necessary regulatory and quality standards. This role...
-
Communication and Training Specialist
Il y a 3 mois
Brussels, Belgique Trasys International Temps plein**Job Category**: **Human Resources** **Job Experience**: **3 to 5 years** **Job Location**: **Brussels** **Expiration Date**: **11 Sep 2024** **Who are we?** **Trasys International **is a dynamic global organization that takes pride in being the trusted partner of **EU Institutions.** With strong commitment to excellence and a **30-years track record**...
-
Quality Assurance Officer Cable Packages
il y a 1 semaine
Brussels, Belgique CV-Library Temps pleinQuality Assurance Officer Cable Packages required for a major transmission system operator based in Belgium Responsibilities Reports to the Interface & Quality Manager; Is responsible for the Quality assurance of the Cables Packages. (S)He will be the point of contact for all Quality assurance related issues in the Package scope, internally as well as with...
-
Quality Assurance Officer
il y a 1 semaine
Brussels, Belgique PM Group Temps pleinOverview PM Group is looking for a QUALITY ASSURANCE OFFICER (cable packages) to join a client team in the energy sector in the region of Brussels. PM Group is a leading International engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of more than 3,600...
-
Assistant - Training Oef
Il y a 6 mois
Brussels, Belgique Plasma Industries Belgium Temps plein**Position: Assistant Training** **Reports to**:Senior Team Leader Training **Objectives**:Provide administrative support within the training group. **Main tasks and responsibilities**: - Provide administrative support to leaders within DS Operations in creating, maintaining, and registering training plans, trainings, and monitoring them. - Provide...
-
Business Quality Assurance
Il y a 4 mois
Brussels, Belgique U Trust Insurance Agency LLC Temps plein**About U Trust Insurance Agency LLC**: Founded with a commitment to excellence, U Trust Insurance Agency LLC specializes in trucking insurance and operates across 28 US states. We provide tailored solutions that meet the unique needs of our clients. As a forward-thinking organization, we pride ourselves on our dynamic approach to customer service and sales,...
-
Quality Officer Etcs
Il y a 6 mois
Brussels, Belgique Infrabel Temps plein**LE TRAVAIL**: En tant que** Quality Officer ETCS**, vous garantissez la qualité de l'ensemble du flux (du matériau de base au produit fini) dans le cadre du programme ETCS (European Train Control System est un système européen de sécurité automatique qui, entre autres, réduit considérablement le risque qu'un train franchisse un signal rouge. Pour...
-
Quality Officer Etcs
Il y a 6 mois
Brussels, Belgique Infrabel Temps plein**DE JOB**: Als **Quality Officer ETCS** sta je garant voor de kwaliteit van de volledige flow (van basismateriaal tot eindproduct) binnen het ETCS-programma (European Train Control System is een Europees automatisch veiligheidssysteem dat er onder andere voor zorgt dat de kans dat een trein door een rood sein rijdt aanzienlijk verkleint. Raadpleeg voor meer...
-
Quality Assurance Officer
il y a 1 semaine
Brussels, Belgique PM Group Temps pleinOverview PM Group is looking for a QUALITY ASSURANCE OFFICER (substation packages) to join a client team in the energy sector in the region of Brussels. PM Group is a leading International engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of more than 3,600...
-
Quality Associate
Il y a 6 mois
Brussels, Belgique Telix Pharmaceuticals (EMEA) Temps pleinTelix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. **At our core, we exist to create products that seek to improve the quality of life for people living with...
-
Training Knowledge Management Officer
Il y a 6 mois
Brussels, Belgique Touring Temps plein**Onderneming**: **Touring** is een belangrijke speler in de wereld van de voortdurend evoluerende mobiliteit en dit zowel vandaag als morgen, in België of ver erbuiten. We informeren onze klanten en staan hen bij tijdens al hun verplaatsingen - ongeacht het vervoersmiddel - zodat hun mobiliteit een efficiënte maar vooral aangename ervaring is. We...
-
Training Knowledge Management Officer
Il y a 6 mois
Brussels, Belgique TOURING Temps plein**Touring** is een belangrijke speler in de wereld van de voortdurend evoluerende mobiliteit en dit zowel vandaag als morgen, in België of ver erbuiten. We informeren onze klanten en staan hen bij tijdens al hun verplaatsingen - ongeacht het vervoersmiddel - zodat hun mobiliteit een efficiënte maar vooral aangename ervaring is. We ontwikkelen...
-
Quality Assurance Officer
Il y a 6 mois
Brussels, Belgique Science Talents Temps plein**Introduction**: Voor onze klant, een internationale leverancier in chemische producten kijken we uit naar een Quality Assurance officer! **Job description**: - Je ondersteunt van de Management Systems Manager bij de dagdagelijkse opvolging - Je ondersteunt operationeel bij veranderingen in de lokale documentatie - Je controleert op correctheid tijdens...
-
Training Consultant
Il y a 6 mois
Brussels, Belgique ICF Temps pleinICF is a leading provider of consulting services globally. For 50 years, we have partnered with clients to transform their biggest challenges into even bigger opportunities. With a continued focus on innovation in areas including policy, engagement and technology, we aim to make big things possible for our clients and the communities we serve. - Our work in...
