Customer Service Coordinator
il y a 2 semaines
At Telenet Business we open the digital door wide for companies, organizations and governments, so that they stay one step ahead of their competitors, get the most out of online meetings, close the best deals from behind their screen, and are always and everywhere accessible. We do this with a strong team and an equally strong offer - from Internet over digital TV to mobile and fixed telephony, but also with digital solutions in IT, hosting, camera surveillance, building control, and so on... We do a lot, but with you as (name of position) we can perhaps do even more?
**Your tasks as Customer Service Coordinator**
Whether it is about access control, camera surveillance or another ICT solution: you do not go for "call back again?" but for "thanks again". This is how you make customer satisfaction soar. You are a button-maker, the pivot between customers and colleagues, but also...
- a do-gooder (thanks to your feedback on processes/procedures),
- a guinea pig (because you test new products),
- and a trainer (by briefing and training colleague)
What we have to offer:
You are there for our business customers, and we are there for each other. You will work in an environment that we adapt to your needs. So you can take care of your work-life balance. What else do we offer?
- A solid salary and lots of interesting benefits.
- Working days that fly by, with lots of variety in terms of clients, types of questions, products and systems.
- The chance to work autonomously and make your mark.
- The opportunity to work from home up to three days a week. Depending on which Customer Service Coordinator chair you fill (we need talent in three locations), you will spend the other two days at our headquarters (Mechelen), or alternate between Mechelen and your base of operations Zaventem or Wommelgem.
- The company of talented and passionate colleagues who work at a brisk pace, but have just as much fun.
- Space to develop and grow - although you may just as well press pause or take a completely different path.
**Our ideal Customer Service Coordinator**
Our ideal Customer Service Coordinator is a confidence builder and a born helper. You can handle change, stress and many-balls-in-the-air at once, and you find that complex problems are there to be untangled.
- You reason logically and think "digital first. You don't need a technical degree: insight, knowledge of Windows packages and common sense will get you there too.
- You are customer-friendly, eager to learn and result-oriented.
- You set the bar high and process new information quickly.
- You can help customers in Dutch, French and English.
- You have previously worked with business customers or in customer service.
- Affinity with telecom? Then you have an edge.
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Customer Service Coordinator
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Customer Service Coordinator
il y a 2 semaines
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