Eu Institutions: Service Desk Agent
Il y a 6 mois
**WHO WE ARE**
- **Etinars** is a values-focused company with multi-year experience, specialised in the **recruitment of professionals** for niche markets - managing **the full-life cycle** of specialist and executive level hires.
- At Etinars, we genuinely care about **who you are and what you need**.
- We place great emphasis on fostering robust, enduring **connections** built upon **trust and transparency**.
- Our approach ensures a **swift journey**, leading you hand in hand towards **signing** your next career step.
**WHAT WE ARE LOOKING FOR**
**_EU Institutions: Service Desk Agent_**
Mandated by the European Commission to support the EU's Research and Innovation policy, the European Research Executive Agency (REA) funds and assists high-quality research and innovation projects that generate knowledge leading to a greener world in which Europe has prosperous, inclusive economies and societies that take full advantage of the digital age.
REA is also responsible for the management of the call evaluation platform which welcome hundreds of experts from all over the world and is being used by the other Executive Agencies.
The service aims at providing onsite user support for the lifecycle of expert evaluations hosted in COVE and at REA for the ICT logistics and AV&C activities as well as for the support of meeting hosted in REA building.
The core activities are ensuring the first level support for all information systems operated in the front office, monitoring and providing first level support to meeting held in REA building
**YOUR TASKS**
- User guidance and support regarding the use of information systems, ICT tools and audio-visual systems;
- Participate to meetings as pre-evaluation to define the needs of the clients;
- Monitor the evaluation facility and ensuring the availability of the meetings;
- Provide technical and business first-line support to experts;
- Report incidents related and follow them up: liaise with central services of DG DIGIT and DG SCIC;
- Follow-up user requests;
- Document knowledge, known issues and transfer this knowledge to colleagues;
- Categorize and prioritize incoming tickets correctly and escalate where needed;
- Ensure the first level support for all information systems operated in the front office.
**YOUR SKILLS AND EXPERIENCE**
The following specific expertise is mandatory:
- Excellent knowledge in end user assistance and support of information systems.
- Ability to understand, speak and write English (C1) and French (C1).
- Experience of wiki, collaborative sites and social networks.
- Experience of the office automation tools used in the contracting authority (M365).
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
- Ability to participate in multilingual meetings;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player;
- Ability to understand, speak and write English (C1) and French (C1);
**EXTRA INFORMATION**
- Work location: Brussels
- Permanent and Freelance competitive contracts
- International and friendly environment.
Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch with you. In case there is no match now don’t worry, we will make sure to keep your CV in consideration for future vacancies
- In Etinars we are committed to supporting Diversity and Inclusion Community. If you identify as part of it and you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview._
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