Service Desk Agent
Il y a 3 mois
We are on the lookout for a/an **Service desk agent** **to join our team for working with European Institutions based in** **Brussels** in an **near site** position**.**
**Get to know us - SEIDOR**
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in - we need you to help us scale new heights.
For this position you would be working with our client from the European institutions.
Below are the details of your role and requirements.
**Your role**
- User guidance and support regarding the use of information systems / ICT tools.
- Follow-up of incidents related to information systems and organisation of the reporting.
- Follow-up of user requests.
- Follow-up of bug reports.
- Document knowledge, known issues and transfer this knowledge to colleagues.
- Categorize and prioritize incoming tickets correctly and escalate where needed.
- Interaction with the business analysts, customer, users, project leaders and the developers.
**What’s in it for you?**
From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:
- A permanent role at a leading tech project firm (subcontractor also possible).
- A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
- Continuous learning and development through SEIDOR Academy.
- A package including salary and additional annual bonus, working equipment, phone and other benefits.
- A dynamic international workplace with diverse teams.
- A commitment to your well-being, work-life balance, and career growth.
- Rapid advancement opportunities in a short period of time.
- Engaging events and a comprehensive onboarding program.
At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
Who we think you are:
- Proven knowledge in end user assistance and support of information systems.
- Good knowledge of ITIL.
- Knowledge of wiki, collaborative sites and social networks.
- Knowledge of the office automation tools used in the contracting authority (MS-Office).
- Good IT skills.
- Excellent communication / writing skills.
- Very good communication skills with technical and non-technical audiences.
- Ability to participate in technical meetings and good communication skills
- Ability to understand, speak and write English C1, French C1 will be an advantage.
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