Customer Admin Specialist
il y a 1 semaine
The opportunity
We are looking for an enthusiastic professional to strengthen the team in the operational heart of the company: Merchant Operations. This department is responsible for a range of operational processes, ranging from daily statement processing, data entry, remittance handling, file handling, chargeback & disputes, and much more. Confused by this specific terminology, do not worry We will explain what this all means when you join our team. Curious about our department yet? You will be a part of the Dispute Management team of 9 Dispute Managers. This team is responsible for Chargeback & Dispute Management handling. As with every team, our team is only as strong as the weakest link, therefore, you must be able to work well in a team, have a strong team spirit, and love working together with your colleagues. Together we can make it happen
Your day-to-day responsibilities include
- You handle disputes on behalf of our clients (merchants).
- You analyse the dispute documentation, evidence provided by our clients.
- You learn the business model of the merchant so you will be able to better analyse documentation or evidence.
- You contribute to the departmental SLA (Service Level Agreement).
- You love working in a team but are not afraid of making a decision yourself.
Skills we can’t do without:
- Perfect oral & written French
- Fluent in English, with a good level of Dutch
- Bachelor degree or equivalent by experience
- Customer-oriented attitude
- Attention to details
- Knowledge of MS Office
- Very good knowledge of mail drafting & letters to Lawyers, banks, merchants & Government
Skills we'd like:
- Creativity, looking for more efficient ways of work
- Openness and ability to work in the international team
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