Shift Leader

Il y a 7 mois

Bruxelles Ixelles, Belgique Steigenberger Hotels & Resorts Temps plein

**Personal skills**:

- Able to motivate and train a team towards a common goal
- Ability to remain calm at all times and manage stress
- Excellent communication skills and complaints handling skills
- Being someone, you can count on

**Qualifications**:

- Hospitality experience is required - preferably in Luxury Hospitality (5* property)
- Previous experience of minimum 3-5 years as Front Office Receptionist or Shiftleader (1y)
- Hospitality school diploma is an asset
- Excellent command of French and English, Dutch is an asset

**Main Responsibilities**:

- Being an Ambassador of the hotel and giving a first very positive impression to all guests.
- Making sure his / her arrival is up to the standards and values of what we promise to give.
- A shift leader will be in charge of his/her shift. Making sure everything goes smoothly operationally.
- Check-in and checkouts and anticipating any challenges to overcome and finding a solution.
- Handle and follow up on complaints that may have occurred and making sure the guest is satisfied with the solutions given.
- Supervise any cashiering during the shift and fix any issues that may arise.
- Executing financial needs.
- Being able to understand guest needs and adapting to individual needs.
- Making sure FO agents are following standards and procedures.
- Challenging and motivating the receptionists in giving their best services.
- Coaching and training FO agents on a regular basis.
- Communicating effectively with guest, colleagues and all other departments in the hotel.
- Being agile and able to adapt in every situation.
- Actively participating in achieving goals and objectives.
- Taking the lead on projects and ensuring their deadlines.
- Interested in selling and promoting.
- Multitasking and being able to handle stress.
- Acting as a duty manager from time to time.
- Knowing all security procedures and being able to guide other when needed.

Type d'emploi : CDI, CDD

Programmation:

- Disponible le week-end
- Lun-Ven

Expérience:

- Hôtellerie: 3 ans (Optionnel)

Langue:

- Français (Requis)
- Anglais (Requis)

Lieu du poste : En présentiel

  • Shift Leader

    Il y a 4 mois

    Bruxelles, Belgique Accor Temps plein

    Job Description Vous aimez faire plaisir et vous faire plaisir, passionné (e) par votre métier et les métiers de l’accueil, rejoignez notre équipe. Sous la responsabilité du Chef de réception et de l'Assistant/e Chef de Réception, le shift leader est garant/e de la qualité du service d'accueil et s'assure que l'Expérience client soit réussie. ...

  • Shift Leader

    Il y a 7 mois

    Bruxelles Etterbeek, Belgique Thon Hotel EU Temps plein

    **About Thon Hotels** - **Passionately committed. **We daily strive to create special moments for our guests. - **Professional hospitality. **We aim to see, hear, and relate to all our guests. - **The power to please.** We are keen to make a personal effort to ensure every stay is the best stay! - **Innovative.** We constantly improve and invest in our...

  • Front Office Shift Leader

    il y a 3 semaines

    Bruxelles, Belgique Tangla Brussels Temps plein

    POSITION SUMMARY: Front Office shift leader for supervising the Front Desk, porter/bellboy/ driver and Concierge team, hotel health club (wellness center). Ensure that all staff members are adhering to all hotel policies, standards, procedures and regulations. Front Office shift leader to be able to perform in all Front Office functions. Front Office shift...

  • Team Leader

    Il y a 3 mois

    Bruxelles Ixelles, Belgique Odity Brussels Temps plein

    **Team Leader French and Dutch** Location: Brussels, Belgium **Company Overview**: At Odity, we excel in customer relations, dedicated to nurturing brands' most valuable asset: their customers. With a multicultural team of 1,500 professionals across 10 global offices, including New York, London, Paris, and more, we take pride in delivering exceptional...

  • Shift Leader Pizza Hut Auderghem

    Il y a 7 mois

    Bruxelles Auderghem, Belgique Pizza Belgium Temps plein

    Top Brands, l'organisation chapeautant de quatre marques d'excellence **:Pizza Hut**, **Boulangerie Paul**, **Ellis** et **Wasbar**. Top Brands emploie au total plus que **2000 collaborateurs **dans 161 établissements. En tant qu'acteur innovant et en pleine croissance du secteur alimentaire, nous nous efforçons de surprendre nos clients jour après jour...

  • Front Office Manager

    Il y a 6 mois

    Bruxelles Ixelles, Belgique Thon Hotel Bristol Stephanie Temps plein

    **About Thon Hotels** - **Passionately committed**. We daily strive to create special moments for our guests. - **Professional hospitality**. We aim to see, hear, and relate to all our guests. - **The power to please**. We are keen to make a personal effort to ensure every stay is the best stay! - **Innovative**. We constantly improve and invest in our...

  • General Manager

    il y a 1 heure

    Bruxelles Ixelles, Belgique TIGERMILK Temps plein

    Nous recrutons un Manager H/F pour notre Tigermilk Bruxelles ! En tant que Manager vos missions seront: 1/ ACCUEIL DE LA CLIENTELE ET RELATION COMMERCIALE: - Accueil et placement des clients durant le service - Conseiller la clientèle, prendre les commandes et susciter la consommation - Recevoir les clients et les accompagner à leur table - Assurer le...

  • Manager - Café de La Presse

    il y a 1 jour

    Bruxelles Ixelles, Belgique Café de la Presse Temps plein

    **Nous sommes à la recherche d'un(e) GERANT(E) ULTRA MOTIVE(E).** - En tant que manager au Café de la presse, vous êtes spécialiste de la préparation de cafés et dans la vente. - Avec vos collègues, vous veillez à toujours offrir une expérience parfaite à vos clients. Dans ce cadre, un service impeccable et des produits de qualité constituent des...

  • Business Developer Intern

    Il y a 7 mois

    Bruxelles Ixelles, Belgique Staizen Temps plein

    **Business Developer Intern** **About Staizen** At Staizen, we live and breathe transformation. We support and guide our clients through the toughest and nitty-gritty parts of building, modernizing, and running digital products and platforms. Transformation is not easy and to be the best partners, we challenge ourselves to constantly practice what we...

  • Venue Director/Manager

    il y a 4 semaines

    Bruxelles, Belgique Plein Publiek Temps plein

    Taken en verantwoordelijkheden – Lead Hospitality in the Iconic Dynasty Palace of Brussels – Join the team at Plein Publiek Brussels and take charge of one of the city’s most unique and dynamic venues! Located in the heart of bustling Brussels, our historic Dynasty Palace combines culture, creativity, and hospitality under one iconic roof. If you’re...

  • Sales Area Manager Distribution

    Il y a 6 mois

    Bruxelles Ixelles, Belgique Sauermann Group Temps plein

    For 45 years, the Sauermann Group has designed, manufactured and sold products and services dedicated to industrial and HVACR markets. The Group specifically focuses on the detection, measurement and control of indoor air quality (IAQ). For its HVAC Distribution Portfolio, in relation with Group Strategy and significant markets opportunities, Sauermann is...

  • Business Developer Intern

    Il y a 6 mois

    Bruxelles Ixelles, Belgique Staizen Temps plein

    **Business Developer Intern** - The role is open for Belgium, Luxembourg, and Lille, France_ **About Staizen** At Staizen, we live and breathe transformation. We support and guide our clients through the toughest and nitty-gritty parts of building, modernizing, and running digital products and platforms. Transformation is not easy and to be the best...

  • F&b Manager

    Il y a 4 mois

    Bruxelles Ixelles, Belgique Marriott International, Inc Temps plein

    **Job Number** 24155216 **Job Category** Food and Beverage & Culinary **Location** Moxy Brussels City Center, Rue du Prince Albert 2, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent franchisee,...

  • Vendeur Magasin

    il y a 2 semaines

    Bruxelles, Belgique Coolblue Temps plein

    En tant que Collaborateur de magasin, vous aidez les clients à choisir le bon produit. Postulez pour un poste à temps plein ou découvrez un job étudiant unique en son genre.En apprendre le plus possible sur nos produits afin de conseiller au mieux les clients.Toujours apporter des solutions appropriées pour que chaque client quitte le magasin avec le...

  • Vendeur Magasin

    il y a 2 semaines

    Bruxelles, Belgique Coolblue Temps plein

    En tant que Collaborateur de magasin, vous aidez les clients à choisir le bon produit. Postulez pour un poste à temps plein ou découvrez un job étudiant unique en son genre.En apprendre le plus possible sur nos produits afin de conseiller au mieux les clients.Toujours apporter des solutions appropriées pour que chaque client quitte le magasin avec le...

  • Financial Executive

    il y a 4 semaines

    Bruxelles, Belgique Plein Publiek Temps plein

    Taken en verantwoordelijkheden – Lead Hospitality in the Iconic Dynasty Palace of Brussels – Join the team at Plein Publiek Brussels and take charge of one of the city’s most unique and dynamic venues! At Plein Publiek, we’re more than a venue—we’re a hub for unforgettable experiences, from fine dining and nightlife to art expos and private...

  • Project Assistant Hero

    Il y a 7 mois

    Bruxelles Ixelles, Belgique Space Refinery Temps plein

    **Your mission** Space Refinery is looking for a Project Assistant Hero, the master collaborator, the trusted confidant, the essential wingman to our Build Team. We are in search of an individual who can be the reliable anchor of our Build Lead/Project Manager and Site Manager, ensuring seamless project delivery to our valued clients. We are seeking a...

  • Managing Director

    il y a 4 semaines

    Bruxelles, Belgique Plein Publiek Temps plein

    Taken en verantwoordelijkheden – Lead Hospitality in the Iconic Dynasty Palace of Brussels – Join the team at Plein Publiek Brussels and take charge of one of the city’s most unique and dynamic venues! At Plein Publiek, we’re more than a venue—we’re a hub for unforgettable experiences, from fine dining and nightlife to art expos and private...

  • Assistant Front Office Manager

    Il y a 7 mois

    Bruxelles Ixelles, Belgique Marriott International, Inc Temps plein

    **Job Number** 23217737 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Store Manager

    Il y a 6 mois

    Bruxelles Ixelles, Belgique BoConcept Temps plein

    STORE MANAGER BOCONCEPT BOCONCEPT BoConcept was born in Denmark in 1952, and is today a premium retail lifestyle brand, with more than three hundred stores in over sixty countries. We design, produce and sell contemporary furniture, accessories and lighting for living, dining, sleeping, home-office and outdoor spaces. We also help our customers create a...