Shift Leader

Il y a 6 mois


Bruxelles Ixelles, Belgique Steigenberger Hotels & Resorts Temps plein

**Personal skills**:

- Able to motivate and train a team towards a common goal
- Ability to remain calm at all times and manage stress
- Excellent communication skills and complaints handling skills
- Being someone, you can count on

**Qualifications**:

- Hospitality experience is required - preferably in Luxury Hospitality (5* property)
- Previous experience of minimum 3-5 years as Front Office Receptionist or Shiftleader (1y)
- Hospitality school diploma is an asset
- Excellent command of French and English, Dutch is an asset

**Main Responsibilities**:

- Being an Ambassador of the hotel and giving a first very positive impression to all guests.
- Making sure his / her arrival is up to the standards and values of what we promise to give.
- A shift leader will be in charge of his/her shift. Making sure everything goes smoothly operationally.
- Check-in and checkouts and anticipating any challenges to overcome and finding a solution.
- Handle and follow up on complaints that may have occurred and making sure the guest is satisfied with the solutions given.
- Supervise any cashiering during the shift and fix any issues that may arise.
- Executing financial needs.
- Being able to understand guest needs and adapting to individual needs.
- Making sure FO agents are following standards and procedures.
- Challenging and motivating the receptionists in giving their best services.
- Coaching and training FO agents on a regular basis.
- Communicating effectively with guest, colleagues and all other departments in the hotel.
- Being agile and able to adapt in every situation.
- Actively participating in achieving goals and objectives.
- Taking the lead on projects and ensuring their deadlines.
- Interested in selling and promoting.
- Multitasking and being able to handle stress.
- Acting as a duty manager from time to time.
- Knowing all security procedures and being able to guide other when needed.

Type d'emploi : CDI, CDD

Programmation:

- Disponible le week-end
- Lun-Ven

Expérience:

- Hôtellerie: 3 ans (Optionnel)

Langue:

- Français (Requis)
- Anglais (Requis)

Lieu du poste : En présentiel


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