Franchise - Senior Sales Manager
il y a 5 jours
**Job Number** 23013262
**Job Category** Sales & Marketing
**Location** Brussels Marriott Hotel Grand Place, Rue Auguste Orts 3-7 Grand Place, Brussels, Brussel, Belgium VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB **SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with associates to ensure property guestrooms, public space and associate areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all associates have proper supplies, equipment and uniforms.
**Managing Departmental Costs**
- Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers associates to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Conducting Human Resources Activities**
- Participates as needed in the investigation of associate accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures associates understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of associates and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the associate performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of associate team members with the appropriate skills.
- Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Participates in associate progressive discipline procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**Management Competencies**
**Leadership**
- **Professional Demeanor**:
- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
- **Problem Solving and Decision Making** - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- **Adaptability** - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
**Managing Execution**
- **Driving for Results** - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
- **Building and Contributing to Teams** - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesio
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