Customer Success Manager

il y a 3 jours

Berchem, Belgique intigriti Temps plein

**Your mission**:
As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services.

The ideal Customer Success Manager knows our company’s products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer’s business needs or plans.

We are looking for someone who can do a minimum of 2 days per week from our London office.

**What you’ll be doing**:

- Being responsible for the entire customer success cycle.
- Understand what is important for your customers and do your best to deliver.
- Responsible for all the commercials including renewals, upsell and cross-sells.
- Ensure value is received as a ROI and highlight the big success that is important to your customers.
- Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams.
- Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
- Drive product adoption and ongoing usage of Intigriti to secure and increase revenue.
- Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
- Keep customer information updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity.
- Develop Success Plans for your customers to detect expansion opportunities.

**What you’ll bring**:

- You should have 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
- English language skills, both verbal and written, are a must. Dutch or German are a plus.
- Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
- You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
- You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
- You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
- You are a proficient yet effective communicator over the phone, in person, and when delivering presentations.

***Nice to haves**
- Experience using Planhat or a similar system.
- Experience in cyber security.

**What is in it for you?**:
Competitive salary
- 40-hour work week
- ️ 20 days of annual leave + 12 ADV days

✈️ 2-months work abroad policy
- Flex Income Plan (Cafetariaplan)
- Company car and fuel card or Mobility budget
- Top-notch hospitalisation and group insurance
- ️ Meal & Eco vouchers
- Hybrid working model
- ️ Initial home office budget

✍ Great training and yearly learning budget
- Social activities and team outings

✨ Referral bonus
- Great hardware and access to the best tools to be successful in your role
- ️ Mobile subscription contribution

**Why join us?**:
Here are some great benefits of joining our team:

- **
Cybersecurity is a great place to be** The security industry is fast-paced and continues to grow even during times of economic uncertainty.
- We provide a **clear career path** and learning budget to help set you up for success.
- Join a company that’s making a real impact. In addition to our **sustainability** goals, we empower ethical hackers from all backgrounds to earn a living.
- Be yourself Our **international team** celebrates individuality and places a strong focus on diversity and inclusion.
- We are the proud winners of the** Deloitte Rising Star award** in 2020 and the **Deloitte Fast 50 award** in 2021.
- We’re backed by top investors who are enabling us to **grow internationally.**

**About us**:
Intigriti is a rapidly expanding global cybersecurity company specializing in **crowdsourced security services** to help organizations protect themselves from cybercrime.

Our industry-leading **bug bounty** platform enables companies to tap into our global community of 100,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.

More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary **security testing services** have been designed to help companies of all sizes keep their digital assets secure.

Founded in 2016, Intigriti now has a global team of 100+ employees spread across **Belgium**, the **United Kingdom**and the **Netherlands**. A

  • Customer Success Manager

    Il y a 6 mois

    Berchem, Belgique intigriti Temps plein

    **Your mission**: We are looking for a Customer Success Manager to join our team and ensure the success and satisfaction of our customers. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their...

  • Customer Success Manager

    Il y a 2 mois

    Berchem, Belgique intigriti Temps plein

    **Your mission**: As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal...

  • Technical Success Manager

    Il y a 6 mois

    Berchem, Belgique intigriti Temps plein

    **Your mission**: We are looking for a Technical Success Manager to join our team and ensure the success and satisfaction of our customers, researchers and internal teams. As a Technical Success Manager, you will be operating Intigriti Hybrid Pentests and bridging technical gaps and providing technical support to our stakeholders. You will be maintaining...

  • Customer Care Manager

    Il y a 6 mois

    Berchem, Belgique Zenchef Temps plein

    **Your opportunity** You would be the essential ingredient that completes our recipe. As a Customer Care Manager, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they need assistance with our product. **Key Missions** As a Customer Care Manager, your...

  • Brand Account Manager

    Il y a 6 mois

    Berchem, Belgique EssilorLuxottica Temps plein

    At EssilorLuxottica, our mission is to help people see more, be more and live life to the fullest. Our revolutionary products correct, protect and frame the beauty of our most precious sensory organ - our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love, and global distribution...

  • Project Manager Customer Service

    Il y a 2 mois

    Berchem, Belgique Xtra Interim Temps plein

    2600 Berchem | Voltijds | Vast contract Onze klant, gevestigd in Berchem (Antwerpen), is het customer care center van een grote organisatie. Ze verzorgen administratieve (niet-commerciele) ondersteuning van hun klanten en kantoren, waarbij de klantervaring voorop staat. Om het team van project managers verder te versterken, zoeken ze momenteel een Senior...

  • Product Manager

    Il y a 2 mois

    Berchem, Belgique intigriti Temps plein

    **Your mission**: As a **Product Manager** at Intigriti, you play a crucial role in driving the success of our product. You'll have an end-to-end responsibility throughout the entire product lifecycle. As our **Product Manager** **you will lead by example, have exceptional understanding of our customers and develop a unique user experience to delight users...

  • Senior Product Manager

    Il y a 2 mois

    Berchem, Belgique intigriti Temps plein

    **Your mission**: As a **Senior** **Product Manager** at Intigriti, you play a crucial role in driving the success of our product. You'll have an end-to-end responsibility throughout the entire product lifecycle. As our **Senior** Product Manager** **you will lead by example, have exceptional understanding of our customers and develop a unique user...

  • Manager Customer Care Belgium/luxembourg Berchem

    Il y a 6 mois

    Berchem, Belgique Philip Morris International Temps plein

    Welcome to our Philip Morris vacancy. Did you know that Philip Morris International is undergoing a revolutionary business transformation? We will be far more than a leading cigarette company. We want to change society and deliver a smoke-free future. Thanks to the imagination and perseverance of thousands of people at PMI, we have developed smoke-free...

  • Community Manager

    Il y a 6 mois

    Berchem, Belgique intigriti Temps plein

    **Your mission**: As our Community Manager you will drive the sustainable expansion of a community while fostering meaningful engagement and satisfaction among its members. This requires a combination of strategic thinking, creativity, analytical skills, and a deep understanding of the target audience and community dynamics. Here at Intigriti having an...

  • Community Manager

    Il y a 6 mois

    Berchem, Belgique intigriti Temps plein

    **Your mission**: As our Community Manager you will drive the sustainable expansion of a community while fostering meaningful engagement and satisfaction among its members. This requires a combination of strategic thinking, creativity, analytical skills, and a deep understanding of the target audience and community dynamics. Here at Intigriti having an...

  • Credit Management Manager

    il y a 2 semaines

    Berchem, Belgique Lyreco Temps plein

    **Responsabilities**: - Manage and optimize the Credit department - Limit bad debt losses, maximize cash collection and reduce customer ageing - Manage the customer credit risk, credit limits and re-negotiate payment terms as required - Key member of the Credit Committee - Provide appropriate key indicators and reports for the Credit Committee and...

  • Project Manager CRM

    Il y a 6 mois

    Berchem, Belgique Novasyte Temps plein

    Job Overview Responsible for the on-time completion of service delivery, managed services, or implementation oriented client projects. Manages a cross-functional team (onshore/ offshore) to achieve project delivery success. Identifies and elevates potential new business opportunities. Provides Technical Leadership to the project team. Essential Functions -...

  • Operations- & Customer Service Manager

    il y a 2 semaines

    Sint-Agatha-Berchem, Belgique Randstad Search & Selection Temps plein

    Voor onze klant, machinebouwer in het Waasland zijn wij op zoek naar een Operations- & Customer Service Manager Als Operations & Customer Service Manager ben je zowel verantwoordelijk voor de verwerking van de opdrachten in het atelier als voor een optimale dienstverlening naar onze klanten toe. Als Operations & Customer Service Manager heb je volgende...

  • Customer Service Medewerker

    Il y a 6 mois

    Berchem, Belgique Talentus Temps plein

    De HR-experten van Talentus brengen jou in contact met je toekomstige werkgever. Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om jouw talent te laten openbloeien in een job die je als gegoten zit. **Functie**: Als **customer service medewerker** zijn je verantwoordelijkheden onder andere: -...

  • Customer Service Medewerker

    Il y a 6 mois

    Berchem, Belgique Talentus Temps plein

    De HR-experten van Talentus brengen jou in contact met je toekomstige werkgever. Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om jouw talent te laten openbloeien in een job die je als gegoten zit. **Functie**: Als **customer service medewerker** zijn je verantwoordelijkheden onder andere: -...

  • Customer Service Medewerker

    Il y a 6 mois

    Berchem, Belgique Intelect Temps plein

    Als customer service medewerker ben je het eerste aanspreekpunt voor klanten en zorg je voor de maximale klanttevredenheid. Jouw takenpakket bestaat uit: - De orderverwerking van het e-commerce platform voor klanten en dit verwerken in het systeem. - Het registeren en opvolgen van klachten en retourzendingen. - Het beantwoorden van vragen van klanten via...

  • Polyvalent Employee Accounts

    Il y a 6 mois

    Berchem, Belgique Axis Temps plein

    The purpose of this position is to carry out and/or support all 'Accounts & Customers' - related administrative work processes and projects arising from the primary banking process in order to guarantee fast and correct customer set-up and systems for the purpose of smoothly handling customer service. Also opening, managing and closing customer files and...

  • Sport Channel Brand Account Manager Oakley

    Il y a 2 mois

    Berchem, Belgique WS Sport Temps plein

    **WHO WE ARE** - We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...

  • Project Manager

    Il y a 6 mois

    Berchem, Belgique Clarivate Temps plein

    We are looking for a **_Project Manager_** to join our Clarivate team. This is an amazing opportunity to work in the Library Software Group of Clarivate which is responsible for product implementation for ExLibris (Part of Clarivate) and Innovative (Part of Clarivate) - a leading global provider of cloud-based SaaS solutions that enable institutions and...