Workplace Experience Front of House
il y a 3 semaines
JLL supports the Whole You, personally and professionally.
We are looking for a Workplace Experience Front of House for our Integrated Facilities Management business line.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What this job involves
The individual is representing the DWS Workplace Services locally and manages all involved subcontractors across the IFM scope of service.
General
Provide a proactive approach to develop good working relationships with all involved parties
Ensure the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures as well as client site policies, procedures and working arrangements as required
Ensure a professional image of JLL is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times
Human Experience
Enjoy and excel working on a fast-paced environment.
Be detailed oriented to deliver results timely and with the highest quality.
Feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.
Be a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
Be a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
Be open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
Think “Workplace Experience”. Everyone in the organization is part of the team
Be a proactive, empathetic leader who brings a positive attitude to the workplace each day.
**Be a change agent who lives JLL’s core values, including**: ethics, teamwork and excellence.
Working with and for people is your passion
Reception Management
Daily management and regular meetings with local Security/ Reception supplier
Hospitality SPOC
Perform monthly scorecard review with supplier
Review and update the reception SOP
Develop and pilot service and technology improvements
Site Operations Management
Assist in other regional/local GBS Workplace Services activities
Provide site communication and support the local client (HR) or JLL team in creating it
Set up process documentation for initiatives and SOP work processes in general
Support the development, implementation & delivery of training for yourself & the operational team
Regularly interact with the counterparts in DACH and Europe to exchange ideas, approach towards initiatives and innovations
Deliver services as defined in the relevant schedules of the Master Agreement
Report critical & key performance measurements & achieve targets
Seek for innovation and create a hospitable approach towards the client in your area of responsibility
Work with Client and WEL to develop and implement improved/new processes that improve service to the client and /or reduce cost
Support JLL kiosk team & project managers with daily operation tasks
Develop and deliver saving ideas
**Skills**:Excellent communication skills - able to identify key persuaders and represent data/results in highly impactful ways
Enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day
Create memorable experiences with a warm, welcoming personality
This position requires good organizational skills and process ownership is required
Strong PC literacy and proven ability to manage daily activities using various systems
Strong IT skills
Self-initiative, responsibility, sovereignty and reliability
High c
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