Workplace Experience Front of House

il y a 3 semaines


StrombeekBever, Belgique JLL Temps plein

JLL supports the Whole You, personally and professionally.

We are looking for a Workplace Experience Front of House for our Integrated Facilities Management business line.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

What this job involves

The individual is representing the DWS Workplace Services locally and manages all involved subcontractors across the IFM scope of service.

General
Provide a proactive approach to develop good working relationships with all involved parties

Ensure the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures as well as client site policies, procedures and working arrangements as required

Ensure a professional image of JLL is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times

Human Experience
Enjoy and excel working on a fast-paced environment.

Be detailed oriented to deliver results timely and with the highest quality.

Feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.

Be a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.

Be a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.

Be open to new and innovative ideas and you focus on continuous improvement and delighting the customer.

Think “Workplace Experience”. Everyone in the organization is part of the team

Be a proactive, empathetic leader who brings a positive attitude to the workplace each day.

**Be a change agent who lives JLL’s core values, including**: ethics, teamwork and excellence.

Working with and for people is your passion

Reception Management
Daily management and regular meetings with local Security/ Reception supplier

Hospitality SPOC

Perform monthly scorecard review with supplier

Review and update the reception SOP

Develop and pilot service and technology improvements

Site Operations Management
Assist in other regional/local GBS Workplace Services activities

Provide site communication and support the local client (HR) or JLL team in creating it

Set up process documentation for initiatives and SOP work processes in general

Support the development, implementation & delivery of training for yourself & the operational team

Regularly interact with the counterparts in DACH and Europe to exchange ideas, approach towards initiatives and innovations

Deliver services as defined in the relevant schedules of the Master Agreement

Report critical & key performance measurements & achieve targets

Seek for innovation and create a hospitable approach towards the client in your area of responsibility

Work with Client and WEL to develop and implement improved/new processes that improve service to the client and /or reduce cost

Support JLL kiosk team & project managers with daily operation tasks

Develop and deliver saving ideas

**Skills**:Excellent communication skills - able to identify key persuaders and represent data/results in highly impactful ways

Enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day

Create memorable experiences with a warm, welcoming personality

This position requires good organizational skills and process ownership is required

Strong PC literacy and proven ability to manage daily activities using various systems

Strong IT skills

Self-initiative, responsibility, sovereignty and reliability

High c


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