Customer Experience Manager
il y a 4 jours
**Company**:
At Antwerp Management School (AMS), an internationally renowned business school with its roots and main branch in the bustling heart of Antwerp, both young and experienced professionals are supported and guided in their quest for healthy growth and sustainable professionalisation in order to create impact as an individual, business team, company, or organisation.
We are a dynamic, innovative and customer-oriented organisation, driven by an enthusiastic team. Our faculty experts and employees make every effort to offer our customers permanent learning experiences by sharing their state-of-the-art expertise and relevant insights that really matter in daily practice. Click here to get a taste of the atmosphere on campus.
The Antwerp Management School aims to maximise diversity and would like to encourage everyone - regardless of gender, religion, ideology, origins, language, functional impairments, etc. - to apply.
Would you like to join our team? We are looking for a **Customer Experience Manager** for our Executive MBA.
**Function**:
You represent your program during alumni and student events which are organized at non-standard working hours. You’re willing to go abroad to accompany participants and alumni at seminars, fairs or excursions.
You will support the team in calculating the budget and be a first point of contact to our finance team.
**Profile**:
- You are continuously on the lookout for optimization of the entire service in our pursuit of "top customer experience";
- You are customer-oriented, pro-active and you have a “can-do” attitude;
- You have a strong process-oriented mind, enjoying implementing and gradually improving processes to guarantee a high quality outcome. Although working independently is no problem, collaboration is a must-have for your work environment;
- You are able to adapt to a working environment that sometimes can be paradoxical ‘business versus academic’. You have the ability to adjust your communication and working style accordingly;
- Your strong communication skills enable you to switch easily between communication with students and organizations;
- You are flexible in terms of working hours, meaning you are willing to occasionally work evenings to facilitate events and to travel abroad for seminars and excursions. (evening or weekend work is compensated with additional days of rest);
- You are very hands-on in working with Microsoft Office and in general an IT-savvy person;
- Proven experience working in an international environment is considered an advantage;
- You are **fluent** in **English** (speaking, writing, reading).
**Offer**:
You will be part of one of the world’s leading international management schools. Our organisational culture is warm and open-minded with ambitious and driven colleagues. Our aim is to further internal relationships and to make work fun.
Our customers and many of our staff members come from every corner of the globe, giving AMS a strong international vibe.
Ours is a highly flexible work environment where you can expect a great deal of autonomy and room for deploying and developing your own entrepreneurship. This will allow you to create the work-life balance that works for you.
You will work in a hip and sustainable environment in the very heart of Antwerp. Check out our new campus in this video: Boogkeers
Besides an appealing salary with benefits, AMS offers the opportunity to further develop your skills and to grow as a professional.
Our motto truly encapsulates what we represent: ‘Opening minds, to impact the world’
In sum, a job that has an impact
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