Customer Care Manager
il y a 6 jours
Antwerp, HQ
Full-time
As our Customer Care Manager, you are responsible for managing a team of 2/3 people with possibility of expansion. Your main task consists of guaranteeing optimal customer care at a high standard for all our customers and assuring improvements ripple throughout the departments. This means that you look for continuous improvement in both quality and efficiency and you work on digitalization projects. You have both an eye for detail and can see the big picture and therefore help to determine the future vision of your department Furthermore, you motivate and coach your team members daily, and you are in contact with your clients and other internal departments to coordinate. Finally, you are responsible for customer satisfaction and complaints, and you communicate this to the management through presentations and reports. In short, this is a position with a lot of responsibility and challenge
**VACANCY**:
**CUSTOMER CARE**
**MANAGER**:
Antwerp, HQ
Full-time
As our Customer Care Manager, you are responsible for managing a team of 2/3 people with possibility of expansion. Your main task consists of guaranteeing optimal customer care at a high standard for all our customers and assuring improvements ripple throughout the departments. This means that you look for continuous improvement in both quality and efficiency and you work on digitalization projects. You have both an eye for detail and can see the big picture and therefore help to determine the future vision of your department Furthermore, you motivate and coach your team members daily, and you are in contact with your clients and other internal departments to coordinate. Finally, you are responsible for customer satisfaction and complaints, and you communicate this to the management through presentations and reports. In short, this is a position with a lot of responsibility and challenge
Spacer
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- i_
- Spacer- Spacer**Tasks**:
- Expand the scope of current (ecom) customer care department to follow the unified commerce approach (brick and mortar store & various digital channels);
- Establish performance metrics, service levels and requirements for the department;
- Develop and implement methods to record, assess, and analyze customer feedback;
- Draft, implement, and execute policies and procedures to facilitate a quality customer service experience;
- Monitor customer satisfaction levels to identify areas of concern and make improvements to meet/exceed customers’ needs;
- Manage a team of customer support to ensure their performance is up to standard and ensure that all staff are trained in effective communication skills and knowledgeable about products or services offered by the brand;
- Ensure that customer concerns are handled in a timely manner and that customers are satisfied with the resolution of their issues;
- Review customer feedback on products or services to identify data-based opportunities for improvement & make recommendations;
- Oversee the daily workflow of the department;
- Act as a connection between the customer service department and other divisions in the company.
- Spacer- Spacer**Required skills / abilities**:
- Excellent verbal and written communication skills;
- Excellent interpersonal and customer service skills;
- Excellent organizational skills and attention to detail;
- Strong leadership and management qualities;
- Strong analytical and problem-solving skills;
- Strong supervisory and leadership skills;
- Fluency (spoken and written) in Dutch and English required. French highly desirable with German being a big plus.
**Profile**:
- You have gained the necessary experience as Team Leader (people management) within Customer Service. You can command authority and successfully lead a team;
- You are analytical, independent, communicative, and proactive, with an open mind and strong problem-solving skills;
- You like to take responsibility and are capable of assign it within the team;
- You are a real entrepreneur and have relevant experience in a customer service environment;
- You are willing and able to work in an international and multicultural environment;
- Self-motivated and able to set priorities, meet deadlines and manage changing priorities;
- Knowledge of performance evaluation and customer service benchmarks;
- You are in possession of a bachelor’s degree or equivalent through experience.
- Spacer**Tasks**:
- Expand the scope of current (ecom) customer care department to follow the unified commerce approach (brick and mortar store & various digital channels);
- Establish performance metrics, service levels and requirements for the department;
- Develop and implement methods to record, assess, and analyze customer feedback;
- Draft, implement, and execute policies and procedures to facilitate a quality customer ser
-
Customer Care Manager
Il y a 7 mois
Antwerpen, Belgique Zenchef Temps plein**Your opportunity**: You would be the essential ingredient that completes our recipe. As a Customer Care Manager, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they need assistance with our product. **Key Missions**: As a Customer Care Manager, your...
-
Customer Care Manager
Il y a 4 mois
Antwerpen, Belgique Formitable Temps pleinBelgium, Vlaams Gewest, Antwerp - Belgium, Brussels, Zaventem - Portugal, Lisboa, Lisbon DESCRIPTION You would be the essential ingredient that completes our recipe. As a Customer Care Specialist, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they...
-
Teamleader Customer Care
Il y a 4 mois
Antwerpen, Belgique MetiSelect Temps plein**Functie**: Als **Customer Care Teamleader** ben je samen met een collega Teamlead **verantwoordelijk** voor het dagelijks runnen van ons Customer Care team. - Dit team bestaat uit een** 20-tal beheerders** die naast het beheren van schadedossiers elk een bepaald leertraject af te leggen hebben in functie van hun eigen carrière planning. - Dit wil zeggen...
-
Customer Care Executive
il y a 4 jours
Antwerpen, Belgique Essentiel Antwerp Temps pleinAntwerp, HQ Full-time As our Webshop Customer Care Executive, you will be responsible for the customer satisfaction of our online clients. You provide an excellent service to our clients and offer them a true Essentiel Antwerp brand experience. You will be working at our E-commerce department, in close collaboration with the Webshop Customer Care Executive...
-
Customer Care Executive
Il y a 7 mois
Antwerpen, Belgique Essentiel Antwerp Temps plein**Antwerp, HQ** **Full-time** **Introduction** **Since Essentiel Antwerp’s creation in 1999 in Antwerp, everything revolves around passion. Passion for high quality fashion with a playful touch, at affordable prices. With an abundant mix of colorful items and luxury accessories, each season we take our customers on a new adventure.** **Our colleagues...
-
Customer Care Medewerker
Il y a 8 mois
Antwerpen, Belgique Go4Jobs Temps plein**Wat wij van jou verwachten**: **Jouw taken**: Als customer care medewerker sta je in voor: - Het opvolgen van vragen van klanten - Opmaken van offertes - Orders verwerken - Prijzen opvragen bij leveranciers - Klantengegevens in de database up-to-date houden - ... Ben jij communicatief en hou je van veel klantencontact? Dan ben jij mogelijks de customer...
-
Customer Care Operator
Il y a 7 mois
Antwerpen, Belgique UBench Temps plein**'RELAX, WE ARE ALREADY TAKING CARE'** The future is coming, and it's coming really fast! Are you ready to join us on this ride? UBench International is a young and innovative player in the automotive world. We focus daily on the continuous improvement of our specialized software. The UBCare department ensures a combination of digital perfection and human...
-
Customer Care Agent
Il y a 6 mois
Antwerpen, Belgique Madison IT & Engineering Recruitment Temps plein**Beschrijving**: PETROCHEMICAL - Onze klant, met productie & kantoor te Antwerpen, is één van de grootste petroleum verwerkende bedrijven ter wereld. Gezien de organisatie in volle transformatie is om een duurzame mobiliteitsspeler te worden, zijn ze op zoek naar een Customer Care Agent om hun Global Cards Business te versterken. Als Customer Care Agent...
-
Sea Logistics Customer Care Specialist
Il y a 2 mois
Antwerpen, Belgique Kuehne+Nagel Temps plein** Your Role**: The Sea Logistics Costumer Care Specialist is responsible for handling Import shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you coordinate the transport and take care of the administration, making sure that all documents and formalities are...
-
Customer Care Specialist
Il y a 7 mois
Antwerpen, Belgique Formitable Temps pleinAntwerp, Vlaams Gewest, Belgium DESCRIPTION Your opportunity You would be the essential ingredient that completes our recipe. As a Customer Care Specialist, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they need assistance with our...
-
Global Customer Success Business Management
il y a 6 jours
Antwerpen, Belgique NOKIA Temps plein**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...
-
Customer Care Officer
Il y a 9 mois
Antwerpen, Belgique ASAP.be Temps plein**Wat ga je doen?**: Onze klant te Antwerpen-Berchem, gespecialiseerd in customer service is op zoek naar talent. Als technisch customer care officer ben je het eerste aanspreekpunt met de klanten. Je zal uitsluitend binnenkomende communicatie verwerken. Aangezien technische vragen van toepassing zijn, dient men een technisch affiniteit te hebben. Uiteraard...
-
Customer Care Officer
Il y a 6 mois
Antwerpen, Belgique Itzu Jobs Temps plein**Customer Care Officer**: **Over deze job**: In het kader van de sterke ontwikkeling van onze klant zijn we opzoek naar een Customer Care Officer te Antwerpen. Samen met dit bedrijf dat zich gespecialiseerd heeft in de automotive zijn we naar aanleiding van een continue groei opzoek naar een **customer care officer**. Spreekt dit jou aan en zou je graag dit...
-
Customer Care Medewerker
Il y a 2 mois
Antwerpen, Belgique Robert Half Temps pleinBen jij klaar om te werken voor een internationale leider in de productie en verkoop van meststoffen en chemische producten? Robert Half is trots om samen te werken met dit bedrijf, dat een sterke wereldwijde aanwezigheid en invloed heeft. Met betrekking tot de verkoop en distributie naar Europa, het Midden-Oosten, het Verre Oosten en Afrika zoeken we een...
-
Sea Logistics Reefer Customer Care Team Leader
Il y a 3 mois
Antwerpen, Belgique Kuehne+Nagel Temps pleinDive into this exciting new opportunity in our Sea Logistics department as a Team Leader and join us in Antwerp! ** Your Role**: You will be responsible for leading, directing, and optimizing your customer care team (CCL) to provide customer excellence continuously + sustainable growth across your scope of responsibility. ** Your Responsibilities**: -...
-
Customer Care Officer Banking
il y a 4 jours
Antwerpen, Belgique Select Temps pleinAls **Customer Care Officer** help je klanten met al hun vragen binnen de** financiële sector.** Concreet betekent dit dat je instaat voor de volgende taken: - Beantwoorden van vragen en informeren over producten, diensten en klantendossiers, zowel naar klanten als kantoorhouders in België - Zorgvuldige verwerking van gegevens (rekening houdend met de...
-
Product Specialist, Customer Care
Il y a 7 mois
Antwerpen, Belgique Clarivate Temps pleinAbout You - experience, education, skills, and accomplishments - Bachelor's degree or equivalent work experience in the IP legal sector - 5+ years of experience in Intellectual Property legal services, such as legal case data, copyright, design, patent and/or trademark issues It would be great if you also had - Proven experience in performing root cause...
-
Customer Care Agent
il y a 1 semaine
Antwerpen, Belgique Securex Temps plein**Groupe SCX** Depuis plus de 115 ans, Securex aide ses clients et ses employés à briller dans leur vie professionnelle. Chaque jour, nos 1 700 collègues s'engagent à soutenir les entrepreneurs et les employeurs dans leurs activités professionnelles. Nous offrons à ces entrepreneurs et employeurs la gamme de services la plus étendue du marché:...
-
Customer Care Advsior
Il y a 7 mois
Antwerpen, Belgique SD Worx Jobs Temps plein**Introductie**: Customer Care Advsior **Wie zoeken we?**: Je bent gericht op klanttevredenheid. Je toont empathie. Je hebt een luisterend oor. Je bezit computervaardigheden. Je hebt een commerciële instelling. Je hebt uitstekende kennis van zowel de Nederlandse als de Franse taal, zowel mondeling als schriftelijk. **Wat bieden wij je?**: Je komt...
-
Customer Care Medewerker
Il y a 4 mois
Antwerpen, Belgique Bright Plus Temps plein**Omschrijving**: Als Customer Care medewerker ben jij, in dit bedrijf gelegen in centrum Antwerpen, het eerste aanspreekpunt. Ben je een vlotte communicator en is ook voor jou klantentevredenheid belangrijk? Heb je graag een zelfstandig takenpakket, maar werk je ook graag binnen een team? Je komt terecht in een super hecht team met het motto 'work hard en...
