Customer Care Manager
Il y a 4 mois
Belgium, Vlaams Gewest, Antwerp - Belgium, Brussels, Zaventem - Portugal, Lisboa, Lisbon
DESCRIPTION
You would be the essential ingredient that completes our recipe. As a Customer Care Specialist, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they need assistance with our product.
Our Team
As a customer care team, we are responsible for our clients’ satisfaction when they need assistance with our product. We are also the bridge between clients and product team for influencing the product road-map.
Your Role
As a Customer Care Manager, your responsibility is to offer the best experience to our customers through both synchronous and asynchronous interventions, in order to increase customer satisfaction.
Key Missions
You represent Zenchef as a friendly and helpful expert in all customer interactions, while maintaining the company's image and reputation.
You develop in-depth knowledge about Zenchef products to be able to provide accurate and effective support to customers.
You process customer tickets, calls (inbound & outbound) and messagings, focusing on a quick and successful resolution.
You contribute to the enrichment of the knowledge base with new information, including customer feedback and insights.
You collect and provide feedback insights based on customer needs and requests in order to feed the product road-map.
**REQUIREMENTS**:
You already have experience in customer relations.
You are able to synthesize, and you can efficiently process a large volume of requests by targeting and responding quickly.
Solution-driven, you can suggest solutions to enhance the customer support experience and take initiatives.zz
Patient and pedagogue, you are able to drive customers clearly to solve a request.
You are fluent in French, English and Dutch (read, write & speak).
You’ll be our rock star if
You already have experience in Food Tech
You speak a fourth language (German, Italian, Portuguese or Spanish)
About Zenchef
At Zenchef, we empower over 19,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.
Our Values
At Zenchef, our core values—Craft, Thrive, and Heart—shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.
We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.
-
Customer Care Manager
il y a 2 semaines
Antwerpen, Belgique Essentiel Antwerp Temps pleinAntwerp, HQ Full-time As our Customer Care Manager, you are responsible for managing a team of 2/3 people with possibility of expansion. Your main task consists of guaranteeing optimal customer care at a high standard for all our customers and assuring improvements ripple throughout the departments. This means that you look for continuous improvement in...
-
Customer Care Manager
Il y a 7 mois
Antwerpen, Belgique Zenchef Temps plein**Your opportunity**: You would be the essential ingredient that completes our recipe. As a Customer Care Manager, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they need assistance with our product. **Key Missions**: As a Customer Care Manager, your...
-
Customer Care Specialist
il y a 6 jours
Antwerpen, Belgique June Energy Temps plein**Onderneming**: - Wil jij jouw carrière een boost geven in een innovatieve en op duurzame energie gerichte omgeving? Ben je communicatief sterk en zoek je steeds naar de best mogelijke oplossing?_ June biedt al 7 jaar unieke oplossingen aan waarmee particulieren maximaal kunnen besparen op hun energiefactuur. Met onze missie **betaalbare energie voor...
-
Teamleader Customer Care
Il y a 5 mois
Antwerpen, Belgique MetiSelect Temps plein**Functie**: Als **Customer Care Teamleader** ben je samen met een collega Teamlead **verantwoordelijk** voor het dagelijks runnen van ons Customer Care team. - Dit team bestaat uit een** 20-tal beheerders** die naast het beheren van schadedossiers elk een bepaald leertraject af te leggen hebben in functie van hun eigen carrière planning. - Dit wil zeggen...
-
Customer Care Executive
il y a 2 semaines
Antwerpen, Belgique Essentiel Antwerp Temps pleinAntwerp, HQ Full-time As our Webshop Customer Care Executive, you will be responsible for the customer satisfaction of our online clients. You provide an excellent service to our clients and offer them a true Essentiel Antwerp brand experience. You will be working at our E-commerce department, in close collaboration with the Webshop Customer Care Executive...
-
Customer Care Executive
Il y a 7 mois
Antwerpen, Belgique Essentiel Antwerp Temps plein**Antwerp, HQ** **Full-time** **Introduction** **Since Essentiel Antwerp’s creation in 1999 in Antwerp, everything revolves around passion. Passion for high quality fashion with a playful touch, at affordable prices. With an abundant mix of colorful items and luxury accessories, each season we take our customers on a new adventure.** **Our colleagues...
-
Customer Success
il y a 5 jours
Antwerpen, Belgique The Customer Link Temps plein**Are you a true relationship builder with a winner’s mentality? Do you get excited about informing and convincing customers about CRM & digital solutions? Can you bridge the needs of our customers & prospects with TCL’s services? Then maybe you’re the one we’re looking for!** ***_The Customer Link is the Salesforce partner. With more than 15 years...
-
Sea Logistics Customer Care Specialist
il y a 4 jours
Antwerpen, Belgique Kuehne+Nagel Temps pleinWe are looking for a Customer Service Care Specialist to join our dynamic Sea Logistics Team.** Your Role**:The Sea Logistics Customer Care Specialist is responsible for handling Import, Export, or LCL shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you...
-
Customer Care Specialist
il y a 1 semaine
Antwerpen, Belgique Hawaiian Poké Bowl Temps pleinin Antwerpen; **Customer Care Specialist**: **Ben jij dé stressbestendige problem solver met een passie voor klantgerichtheid?** Bij Hawaiian zoeken we een Customer Care Specialist die onze klanten centraal stelt en structuur brengt in hoe we met hun vragen en feedback omgaan. Je rapporteert aan de COO. **Wat ga je doen?**- - **Nauw samenwerken**: je...
-
Customer Care Agent
il y a 1 semaine
Antwerpen, Belgique Select Temps pleinEn tant que Customer care agent, vous êtes au coeur des activités de l'entreprise ! **Vos principales responsabilités**: - Gérer l'accueil ( clients, fournisseurs, visiteurs, envoi de colis, etc. ) - Prendre en charge les communications téléphoniques externes pour le département Customer Care - Répondre aux questions des clients et faire le maximum...
-
Customer Care Operator
Il y a 7 mois
Antwerpen, Belgique UBench Temps plein**'RELAX, WE ARE ALREADY TAKING CARE'** The future is coming, and it's coming really fast! Are you ready to join us on this ride? UBench International is a young and innovative player in the automotive world. We focus daily on the continuous improvement of our specialized software. The UBCare department ensures a combination of digital perfection and human...
-
Customer Care Medewerker
Il y a 9 mois
Antwerpen, Belgique Go4Jobs Temps plein**Wat wij van jou verwachten**: **Jouw taken**: Als customer care medewerker sta je in voor: - Het opvolgen van vragen van klanten - Opmaken van offertes - Orders verwerken - Prijzen opvragen bij leveranciers - Klantengegevens in de database up-to-date houden - ... Ben jij communicatief en hou je van veel klantencontact? Dan ben jij mogelijks de customer...
-
Sea Logistics Customer Care Specialist
il y a 4 jours
Antwerpen, Belgique Kuehne+Nagel Temps pleinWe are looking for a Customer Service Care Specialist to join our dynamic Sea Logistics Export Team. **YOUR ROLE **:The Sea Logistics Customer Care Specialist is responsible for handling Export shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you coordinate the...
-
Sea Logistics Customer Care Specialist
il y a 1 jour
Antwerpen, Belgique Kuehne+Nagel Temps pleinWe are looking for a Customer Service Care Specialist to join our dynamic Sea Logistics Import Team. #SeaLogistics **Your Role **:The Sea Logistics Customer Care Specialist is responsible for handling Import shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you...
-
Customer Care Agent
Il y a 7 mois
Antwerpen, Belgique Madison IT & Engineering Recruitment Temps plein**Beschrijving**: PETROCHEMICAL - Onze klant, met productie & kantoor te Antwerpen, is één van de grootste petroleum verwerkende bedrijven ter wereld. Gezien de organisatie in volle transformatie is om een duurzame mobiliteitsspeler te worden, zijn ze op zoek naar een Customer Care Agent om hun Global Cards Business te versterken. Als Customer Care Agent...
-
Sea Logistics Customer Care Specialist
Il y a 2 mois
Antwerpen, Belgique Kuehne+Nagel Temps plein** Your Role**: The Sea Logistics Costumer Care Specialist is responsible for handling Import shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you coordinate the transport and take care of the administration, making sure that all documents and formalities are...
-
Customer Care Specialist
Il y a 7 mois
Antwerpen, Belgique Formitable Temps pleinAntwerp, Vlaams Gewest, Belgium DESCRIPTION Your opportunity You would be the essential ingredient that completes our recipe. As a Customer Care Specialist, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they need assistance with our...
-
Logistiek & Customer Care Medewerker (M/v/x)
il y a 1 semaine
Antwerpen, Belgique Topangels Temps pleinJe komt terecht in een frisse, jonge omgeving waar de collega’s elkaar ondersteunen. - Gezien hun groei zijn ze op zoek naar een polyvalente “ logistiek & customer care medewerker “ voor hun bruisend hoofdkantoor in centrum Antwerpen. - Er kunnen passende interne opleidingen voorzien worden voor een gemotiveerde starter! **Functie** - Jouw taken...
-
Customer Care Officer
Il y a 9 mois
Antwerpen, Belgique ASAP.be Temps plein**Wat ga je doen?**: Onze klant te Antwerpen-Berchem, gespecialiseerd in customer service is op zoek naar talent. Als technisch customer care officer ben je het eerste aanspreekpunt met de klanten. Je zal uitsluitend binnenkomende communicatie verwerken. Aangezien technische vragen van toepassing zijn, dient men een technisch affiniteit te hebben. Uiteraard...
-
Customer Care Officer
Il y a 7 mois
Antwerpen, Belgique Itzu Jobs Temps plein**Customer Care Officer**: **Over deze job**: In het kader van de sterke ontwikkeling van onze klant zijn we opzoek naar een Customer Care Officer te Antwerpen. Samen met dit bedrijf dat zich gespecialiseerd heeft in de automotive zijn we naar aanleiding van een continue groei opzoek naar een **customer care officer**. Spreekt dit jou aan en zou je graag dit...