Product Support Officer
il y a 2 semaines
Functieomschrijving
- Samen met je collega’s maak je onze klanten wegwijs in onze software en beantwoord je al hun vragen over de installatie en het gebruik van onze applicaties.
- Je ondersteunt onze klanten en geeft opmerkingen en feedback door aan de product manager.
- Je communcieert met het analyse-team
- Je volgt de voortgang op met professionele tools, test mee of de gevraagde wijzigingen aan de software correct zijn uitgevoerd
Jobgerelateerde competenties
- De productie van softwareoplossingen realiseren in een omgeving (servers, werkposten, besturingssystemen,...)
- Technische en functionele problemen analyseren
Corrigerende acties, technische aanpassingen,... voorstellen
- Behoeften van de klant of gebruiker analyseren
Het functioneel lastenboek opstellen (specificaties, termijnen, kosten,...)
- Documenten en technische ondersteuning voor de ontwikkelaars, gebruikers, informaticadiensten,... uitwerken en bijwerken
- Technische specificaties van de informatica applicatie uitwerken en opstellen (lastenboek)
- Een prototype van de technische oplossing realiseren voor validatie door de opdrachtgever (typeconfiguratie,...)
- Informaticaprogramma's en -applicaties ontwerpen en ontwikkelen
- Informaticacomponenten selecteren, assembleren en integreren (programma's, databanken, specifieke ontwikkelingen,...)
- Programmeren in een specifieke computertaal
- Fasen en procedures van de technische en functionele tests van informaticaprogramma's en -applicaties bepalen en uitvoeren (planning, validatie,...)
- Een ontwikkeld product presenteren
Gebruikers opleiden over de geleverde informaticatoepassingen
- De technische, economische,informatie en de reglementering opvolgen en actualiseren
Plaats tewerkstelling
Groep De Boeck NV
MINIEMENSTRAAT 39 1000 BRUSSEL
- Toon op kaart
Vereiste studies
- Professioneel (gerichte) bachelor (PBA)
- gelijkwaardig door ervaring.
Werkervaring
- Minstens 2 jaar ervaring
Talenkennis
- Engels (goed)
- Frans (goed)
- Nederlands (goed)
Contract
- Vaste Job
- Contract van onbepaalde duur
- Voltijds
- Dagwerk
Plaats tewerkstelling
- MINIEMENSTRAAT 39 1000 BRUSSEL
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