Customer Success Manager
il y a 2 jours
**Location**:
1310, La Hulpe, Belgium
**Job type**:
Full time, permanent contract
**Experience**:
Customer Service: 1 year (preferred)
**Salary**:
€2,000.00 - €4,000.00 per month
**Language**:
French (preferred)
Dutch (preferred)
**Schedule**:
Monday to Friday
**Description**:
Are you ready to disrupt construction by joining one of the one of the most exciting SaaS companies in the sector? Are you a born teacher who wants to make a difference in the ConTech field? Then, this challenge is for you
We are looking for a new **Customer Success Manager** who can deliver top-class onboarding, customer service and account management to our BENELUX clients.
By combining the strengths of GenieBelt and APROPLAN, LetsBuild offers two products that complement each other into an end-to-end solution for the construction phase.
**Mission**:**At LetsBuild, we see our customers as our most valuable ally in the effort to build the future of construction.**
As our Customer Success Manager, your mission will be to help our new and existing customers make the most out of our solution, help realise their goals, and hopefully be an integral part of a series of triumphs. In Customer Success we strive to empower our customers every step of the way.
You should proactively manage and maintain the full BENELUX customer lifecycle and identify potential upselling opportunities.
Enable our clients to reach success with their digitalization so they acknowledge and confirm that their desired value was in fact received to their satisfaction. Provide the tools and guidance to our clients to allow them to validate that the impact they expected has been reached.
The position would be a perfect match for a dynamic, detail-oriented person who is after a demanding but rewarding role.
**Your primary goal is to achieve sales targets by driving up customer retention and expansion. You will reach this by**:
- Onboard our customers to the LetsBuild solution and maximise their success using the platform.
- Act as a trusted guide for our customers ensuring they become product experts and help train their teams on LetsBuild processes so they can become ambassadors for our software.
- Provide workable solutions for our customers by working closely with our Customer Support Team.
- Take ownership of the customer’s lifecycle and guarantee the successful implementation and use of our software across multiple projects.
- Build strong relationships with our customers and successfully identify up-selling opportunities.
- Share valuable customer feedback with our commercial and product teams so we can continuously improve our services.
**Profile**:**To be successful at LetsBuild, you have to master the following qualifications**:
- Fluent in Dutch and French with excellent verbal and written communication skills in English.
- A BSc degree or higher in construction management and civil engineering is definitely a plus.
- Strong communication skills.
- A strong proactive and service-minded attitude.
- Ability to connect with people in an open and trust-worthy way.
- Ability to build relationships with customers and stakeholders with strong executive engagement, communication and negotiation abilities. Empathetic, positive attitude with a desire to help our customers reach their goals
- Good analytical skills which will allow you to quickly identify the needs of the user.
- A fine tuned commercial approach focused on a long-term vision and ability to translate data into valuable insights.
- Flexible, open-minded and easy going.
- Customer-oriented mindset.
- Strong analytical expertise by carefully understanding each customer project and desired outcomes. Highly organised, detail-oriented and ability to create structure in ambiguous situations and design effective processes.
- Work experience in the construction industry is considered a plus.
- Experience in SaaS or LEAN is also seen as an advantage.
- Results-driven mentality, with a bias for speed and action.
- A first feedback on the user experience of the GenieBelt, Aproplan and Letsbuild apps (Pssst You can download them in the app store or google play store today).
**What you will get in return**:
- Being part of the exciting growth journey of one of the fastest growing SaaS companies in the construction sector.
- Feel the great working atmosphere of a young, dynamic and international team.
- Training & Development plan to further develop your skills to build out your career.
- Intensive onboarding period to learn our Sales & Marketing playbook.
- A lot of work flexibility in a trust-based environment.
**Benefits**:
- Cell phone reimbursement
- Company car
- Company computer
- Company phone
- Food allowance
- Fuel card
- Mileage reimbursement
- Professional development assistance
- Retirement plan
- Stock options
- Work from home
- Vacation money
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