Director, Head of Training and Communications
il y a 1 jour
**PURPOSE AND SCOPE**:
**PRINCIPAL DUTIES AND RESPONSIBILITIES**:
- ** Subject Matter Expertise & Stakeholder Engagement**: Act as an accessible and visible expert on compliance training and communication, providing guidance and support to Ethics and Compliance Officers while fostering strong relationships with key stakeholders, including Global Communications, Legal, HR and DTI.
- ** Strategic Planning & Execution**: Develop and execute a comprehensive 1-year, 3-year, and 5-year training and communication plan, aligning with the organization’s strategic goals, regulatory requirements, and industry best practices.
- ** Team Leadership & Development**: Lead, mentor, and oversee the performance of training and communication professionals. Foster a culture of continuous learning, innovation, and collaboration while ensuring alignment with broader business and regulatory objectives.
- ** Training Program Oversight**: Direct the design, delivery, and evaluation of compliance training programs across various compliance areas. Ensure content is relevant, engaging, and tailored to meet regional and functional needs.
- ** Compliance Culture Champion**: Establish and promote a compliance-driven culture as a strategic business advantage. Ensure that each training initiative contributes to building a strong, ethical foundation within the organization.
- ** Effectiveness Measurement & Reporting**: Measure and analyze the impact of training and communication programs, leveraging data and feedback to optimize content and delivery methods. Provide regular reports on training status and progress, addressing any gaps or delinquencies promptly.
- ** Collaboration & Cross-Functional Partnership**: Work closely with internal teams, including Managed Care, Physician Contracting, Privacy and Security, to develop training on new business activities, laws, and regulatory changes.
- ** Continuous Improvement & Regulatory Compliance**: Stay ahead of industry trends and regulatory changes, ensuring that all training materials are up-to-date, relevant, and aligned with the latest compliance standards.
- ** Internal Training Strategies**: Design and implement internal department training strategies, focusing on developing the compliance team’s knowledge and capabilities. Align these strategies with current trends and risks.
- ** Training Program Administration**: Oversee the administration of training programs, ensuring proper tracking, completion, and reporting. Address training delinquencies and provide management with regular progress updates.
- ** Risk Mitigation & Policy Development**: Identify key compliance risk areas, working with relevant departments to mitigate risks through targeted education, policy updates, and training initiatives.
- ** Documentation & Compliance Proof**: Manage the documentation process for compliance training, ensuring that records are comprehensive and demonstrate the effectiveness of the compliance program.
- ** Audit & Reporting**: Provide timely responses to regulatory, audit, and reporting requests, ensuring full transparency and compliance with internal and external standards.
- ** Additional Responsibilities**: Undertake additional duties and special projects as assigned by leadership, contributing to the overall success of the Compliance department.
**PHYSICAL DEMANDS AND WORKING CONDITIONS**:
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Travel is expected to be up to 25% of overall work time.
**SUPERVISION**:
- Training and Communications team of Compliance Professionals.
**EDUCATION**:
- Bachelor’s degree required.
- Advanced Degree/professional certification preferred.
**EXPERIENCE AND REQUIRED SKILLS**:
- 8-10 years’ experience in healthcare and/or compliance or an advanced degree without experience.
- In-depth knowledge of compliance regulations and/or training methodologies.
- Knowledge of dialysis, medical device, pharmaceutical and biotech industries.
- Strong communication, interpersonal and presentation skills, working with both internal and external individuals and entities.
- Ability to motivate, lead and coordinate cross-functional teams of senior management personnel.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage audiences at all levels of the organization.
- Proficiency in digital learning tools and platforms is preferred.
- Proven experience in compliance training, communications, and program management within a large organization.
- Strong leadership, mentoring, and team management skills, with the ability to inspire and develop a high-performing team.
- Excellent communication and interpersonal skills, with a demonstrated ability to engage and influence stakeholders at all lev
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