Multinational Client Services Expert, Alternative
il y a 3 jours
**Job Purpose/Role**
At AGCS the Client Services Team for ART supports the business by capturing and processing policy information; from submissions through to billings and collections. We pride ourselves on delivering exceptional customer service and operational effectiveness.
**Responsibilities**
In this role you will:
- Be responsible for Multinational Programs of high complexity i.e. captives and indemnity structures, high premium/visibility accounts.
- In case of AZ multinational programs, provide recommendations to underwriters on program structure (i.e. Deal support), steering of global implementation (instructions to all SOEs, reconciliation of all issues, handling questions about cover and wording with underwriting)
- Ensure all local policies are issued in a timely fashion and client expectations are met
- Act as mentor / trainer for new joiners
- Compile manuscript wordings and non-standard policy wordings, preview revised broker wordings and provide suggestions to underwriters
- Invoice customers and co-ordinate documentation, e.g. issuance of local policies, certificates, endorsements to the Broker (or Client)/ Co-Insurers in a timely and accurate manner
- Develop effective working relationships with internal and external customers, including Underwriting, Credit Control, Captives/Reinsurers, Brokers and Clients, attending relevant meetings as required
- Provide accurate and complete material (eg handover sheets) to Global Business Operations for all offshoring tasks (policies set up, premiums booking...) and manage referrals received from offshore teams
- Manage own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met
- Monitor/maintain and follow up all programs, escalating issues to the Practice Leaders as appropriate
- Carry out risk checks according to our compliance procedure
**To be successful in the role**:
You will have.
- Experience of project work either as a project leader or as an active member
- Three to 5 years’ experience handling complex insurance policy administration
- Sound technical knowledge of Corporate and Specialty insurance business
- Advanced understanding of the policy administration life cycle
- With excellent communication skills, you are proactive, diplomatic and able to build relationships and motivate others
- Data-driven and innovation-minded, you are able to implement new digital ways of working
- You are at ease in a team, are able to lead and coach others
- Impeccable time management skills
- You are precise and have an eye for detail
At AGCS we offer a range of benefits:
- A hybrid working model, which recognizes the value in a balance between remote and office based working, giving you the flexibility to organize the way you work
- An exciting and versatile job with an opportunity to work alongside skilled and specialised colleagues from all over the world
- An environment where innovation and challenging the status quo is encouraged
- Wellbeing policies and initiatives to support a positive work life balance
- A competitive compensation and benefits package including a generous bonus scheme
- Continuous learning: a large portfolio of continuous learning opportunities to help you stay relevant in your current role, grow into future roles and meet the demands of the workplace
- Diverse and inclusive culture: you will be accepted for who you are and empowered to use your voice to help others find theirs
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.
Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Worldwide, AGCS operates with its own teams in 31 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,400 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2020, AGCS generated a total of €9.3 billion gross premium globally.
In 2020, AGCS announced a new strategy and transformation program called New AGCS which aims to comprehensively transform the company, creating a mutually beneficial relationship with stakeholders. This is an exciting time to join AGCS as we continue on our journey of transformation, regaining mark
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