Agent Ticketing

Talencia Consulting is currently looking for a Service Desk Agent or one of renowned clients. **Contract duration**: 6 months + extensions (long term visibility) **Requirements**: Minimum 3 years of experience in a similar position Knowledge of Service Now or other ticketing systems Knowledge of Active Directory Knowledge of Cisco conferencing systems is a...

Overview: Are you ready for a dynamic journey into the heart of digital innovation of the Belgian Notary Profession? Then we warmly invite you to join our team as IT Care agent at Fednot. This position is not just a job, together with your IT Care colleagues, Network team, Windows team, Facilities, Service Management team and many others, you will prepare...

**IAM/LAM Helpdesk Support Agent - Banking Client - Brussels or Krakcow** **Duration: 1 year** **Rate: €300 - 500pd** Within our IDAM Operations stream, we are looking to hire a **Helpdesk Support Agent** to join our LAM Product Support team. In this role you will: - Assist in performing actions on pre-determined 'quick wins' for highlighted issues -...

**Tâches et responsabilités**: Vous êtes prêt à devenir notre nouveau Service Desk Agent ? Dans ce rôle, vous êtes responsable de nouer de bons contacts avec les clients, mais aussi avec vos futurs collègues afin de travailler efficacement. Cela en assurant le suivi des tickets clients tant en rapidité qu’en qualité. Tout est dans l’art de...

Voor 1 van onze klanten zijn we op zoek naar een IT Technical Support Agent: **Location** 1000 Brussels + Remote **Languages** Dutch English French (plus) **Who are we?** The service unit **_IT Care_** delivers and support state of the art workstation solutions for its employees. - Do you have a passion for what you do, do you go for commitment, think...

Introductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **IT...

Within our IDAM Operations stream, we are looking to hire a Helpdesk Support Agent to join our LAM Product Support team. In this role you will: - Assist in performing actions on pre-determined quick wins' for highlighted issues - Be the link between end users and our internal second or third line teams - Ensure correct f/u and management of escalations or...

**Description de la fonction **Main tasks**: - Respond to requests for assistance received from end users by phone, mail or via other interactive platforms - for example : chat tools - etc (Fist-line customer liaison). - Diagnose and resolve technical hardware and software issues - Make an initial assessment of incidents, attempting to resolve them (Remote...

**Your mission**: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. **Your tasks**: - Serve as a dedicated service desk agent, incident analyst, and problem solver. - Ensure swift incident analysis, prioritizing first and second-line customer interactions to...

IT Help Desk Support Nature of tasks - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and service requests and attempting to resolve them. Make use of the knowledge database -...

IT Help Desk Support Nature of tasks - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and service requests and attempting to resolve them. Make use of the knowledge database -...

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional...

We are recruiting a Senior Airport Services Agent based in Brussels. The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a...

For our client at the European Parliament, we are currently hiring Service Desk Operators. **Nature of tasks** - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and service...

IT Care_ takes care of 1st and 2nd line support for all internal Workstations, printers, mobile and fixed phones, network connections, to ensure operational excellence at all times. - Internal technical support role, solving problems and daily issues defining clearly the scope of his support according to workstation policy; - Calls and mails received by the...

Your mission: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. Your tasks: Serve as a dedicated service desk agent, incident analyst, and problem solver. Ensure swift incident analysis, prioritizing first and second-line customer interactions to...

**T**elesales Executive / Internal Sales Person / Telemarketer** Are you from a Telesales, Telemarketing, inside sales background and looking to improve your income and career prospects with a dynamic and rapidly growing FinTech developing leading edge payment technology and experiencing exponential growth? **Why should I apply?** **Train** - Full...

**Telesales Executive / Internal Sales Person / Telemarketer** **Dutch / English Speaking** Are you from a Telesales, Telemarketing, inside sales background and looking to improve your income and career prospects with a dynamic and rapidly growing FinTech developing leading edge payment technology and experiencing exponential growth? **Why should I...

**Description de la fonction **Description of tasks - Ensure and perform all communication with the end-users according to the services procedures and in accordance with the agreed KPIs; - Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests and feedbacks; - Keep any user manuals, FAQ, wikis and...

**IT SERVICE MANAGEMENT** **BRUSSELS**: **Andrada Mocian** **Recruitment Manager** Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic Android Mobile Support Specialist to join our team, working alongside a prestigious European Institution based in Belgium. **YOUR TASKS**: - Serve as a dedicated service desk...