Agent Ticketing

Nous recrutons un(e) agent administratif polyvalent en CDI Assurer un suivi des demandes entrant dans un délai de traitement raisonnable, établissement d’un système de ticketing et de monitoring des demandes permettant de prioritiser le traitement des demandes et d’y apporter une réponse dans les délais impartis en visant l’excellence du Service...

Talencia Consulting is currently looking for a Service Desk Agent or one of renowned clients. **Contract duration**: 6 months + extensions (long term visibility) **Requirements**: Minimum 3 years of experience in a similar position Knowledge of Service Now or other ticketing systems Knowledge of Active Directory Knowledge of Cisco conferencing systems is a...

**IAM/LAM Helpdesk Support Agent - Banking Client - Brussels or Krakcow** **Duration: 1 year** **Rate: €300 - 500pd** Within our IDAM Operations stream, we are looking to hire a **Helpdesk Support Agent** to join our LAM Product Support team. In this role you will: - Assist in performing actions on pre-determined 'quick wins' for highlighted issues -...

Voor 1 van onze klanten zijn we op zoek naar een IT Technical Support Agent: **Location** 1000 Brussels + Remote **Languages** Dutch English French (plus) **Who are we?** The service unit **_IT Care_** delivers and support state of the art workstation solutions for its employees. - Do you have a passion for what you do, do you go for commitment, think...

Introductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **IT...

Within our IDAM Operations stream, we are looking to hire a Helpdesk Support Agent to join our LAM Product Support team. In this role you will: - Assist in performing actions on pre-determined quick wins' for highlighted issues - Be the link between end users and our internal second or third line teams - Ensure correct f/u and management of escalations or...

IT helpdesk consultant with the knowledge to support the team. Tasks Primary tasks and responsibilities:contact person for Local It troubles in Brusselsmanage the helpdesk ticket (Atlassian)manage the Laptops stocksroll out Windows 11: manage appointment with the users, prepare laptops to deliver, etcavailability to move around Brussels and in Belgium to...

**Responsibilities**: - Answering phone calls from users who report an incident - Dealing with IT questions - Following up on tickets (phone/website/chatbot) according to the SLAs and send them to the various 2nd/3rd line if necessary **Mandatory technical skills**: - Resolve software incidents (phone) on user configurations - Analysis and escalation of...

For our client at the European Parliament, we are currently hiring Service Desk Operators. **Nature of tasks** - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and service...

IT Care_ takes care of 1st and 2nd line support for all internal Workstations, printers, mobile and fixed phones, network connections, to ensure operational excellence at all times. - Internal technical support role, solving problems and daily issues defining clearly the scope of his support according to workstation policy; - Calls and mails received by the...

IT helpdesk consultant with the knowledge to support the team.   Tasks   Primary tasks and responsibilities: contact person for Local It troubles in Brussels manage the helpdesk ticket (Atlassian) manage the Laptops stocks roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc availability to move around Brussels and...

**T**elesales Executive / Internal Sales Person / Telemarketer** Are you from a Telesales, Telemarketing, inside sales background and looking to improve your income and career prospects with a dynamic and rapidly growing FinTech developing leading edge payment technology and experiencing exponential growth? **Why should I apply?** **Train** - Full...

**Telesales Executive / Internal Sales Person / Telemarketer** **Dutch / English Speaking** Are you from a Telesales, Telemarketing, inside sales background and looking to improve your income and career prospects with a dynamic and rapidly growing FinTech developing leading edge payment technology and experiencing exponential growth? **Why should I...

**Telesales Executive / Internal Sales Person / Telemarketer** **French / English Speaking** Are you from a Telesales, Telemarketing, inside sales background and looking to improve your income and career prospects with a dynamic and rapidly growing FinTech developing leading edge payment technology and experiencing exponential growth? **Why should I...

At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a System Administrator to join our UniQue team in Brussels! What will you be doing in this role: **System Administration & Support**: - Troubleshoot, diagnose, and resolve software and hardware issues, escalating to higher levels...

Job Purpose: - Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. - Adhere to the internal operating boarding procedures by ensuring that...

Why work for us? EMVO is a dynamic European organisation which is growing rapidly to meet the demands of the EU healthcare and pharmaceutical supply chain stakeholders and preventing falsified medicines from entering the legal supply chain Working closely with 2000+ pharmaceutical companies and 30 National Medicines Verification Organisations Permanent...

We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Brussels, Belgium. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to...