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IT Technical Support Agent
il y a 2 semaines
IT Care_ takes care of 1st and 2nd line support for all internal Workstations, printers, mobile and fixed phones, network connections, to ensure operational excellence at all times.
- Internal technical support role, solving problems and daily issues defining clearly the scope of his support according to workstation policy;
- Calls and mails received by the support team needs to be encoded in our ticketing tool;
- Improve and document further IT Care processes (ITIL and ISO27K certification).
You want...
- Install and configure new and used workstations; more specifically installing standard image and specific software packages, profile configuration and testing;
- Maintain, restore, substitute or renew workstations taking care of data migration;
- Provide internal users with support for daily issues treating hard and software demands according to workstation policy;
- Ensure security by taking care of antivirus systems;
- Guarantee an up to date inventory of PC equipment, workstations, printers;
- Provide technical support for printers, being the contact of suppliers
**Vereisten**:
You have...
- At least 1 year experience in a similar role ;
- Preferably a bachelor in Computer Science, Engineering or Information Technology, or equivalent level acquired through experience ;
- A good knowledge and a keen interest in IT tools.
You are...
- Fluent in both French and Dutch with a good understanding of IT-related English ;
- Customer minded ;
- A good listener, able to effectively capture and document the internal client demands ;
- Assertive in defining the scope of your support, according to workstation policy ;
- Able to cope with and ease the stress of your client ;
- Able to prioritize.
Main processes, systems, tools used...
- Window 10 OS
- Office365 (exchange online)
- Active Directory
- Cisco call manager & Cisco contact center express
- Omni tracker as a knowledge base, SSOL and ticketing solution
- ITIL
- Mobile devices, IOS & android tools
- Printers (Canon + uniflow)
- Network (VLAN, Wifi,...)
Where are you going to work?
- Brussels (close to Central Station)
- Homeworking 60%
**Voordelen**:
- Contract for an indefinite period supplemented with fringe benefits.
- In addition, you can choose a car from our extensive fleet
- But we give you the chance to build your career the way you want. We facilitate training, opportunities and personal development.
- Fun is an important factor for us and we provide fun events such as a ski trip, incentives,...
**Functiegegevens**:
Industrie
- IT Services
Plaats
- Bruxelles
Provincie/staat
- Bruxelles-Capitale
Land
- Belgium
Postcode
- 1000
