Customer Care Representative for Regional Sales
il y a 1 semaine
**Careers that Change Lives**
Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others. Whatever your specialty or ambitions is, you can make a difference at Medtronic - both in the lives of others and your career.
**A Day in the Life**
Our Belgian sales team builds strong and lasting business relationships with hospital staff, medical associations and opinion leaders, to achieve that goal. As a Customer Care representative, you will be the local expert dedicated to develop Customer and Business Relationships through the Offer to Cash journey. This role should lead initiatives that directly impact Business performance.
**Main Job duties / responsibilities**
We are looking for a fulltime Customer Care Front Office Representative to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you
We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes through analytical and operational support.
We expect you to be able to provide a professional level of support to our customers, the back office and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies. You have the ability to monitor product, order & information flows. In this role you contribute to the company goals in the areas of customer satisfaction.
**As a Customer Care Representative, your main responsibilities will involve**:
- Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives
- Coordinate and implement changes from OTC strategies
- Facilitate support to achieve local targets and KPI’s
- Will drive continuous Improvement, while sustaining standardization.
- Being close to the Business and processes, will alert with early detection of process/systems failures which affects customers, providing corrective actions required and suggesting solutions.
- Ensure any Business related/Commercial changes are tested by validating solutions
- Stay up to date with Business and customer Evolution, strategies and government enhancements translating the needs into tangible action plans.
**Must Have: Minimum Requirements**
- Bachelor or similar degree, in applicable areas desired.
- Excellent spoken & written English and Dutch language skills.
- Customer and Business oriented with the ability to drive organizational changes acting as Subject Matter Expert on his/her area of influence.
- Excellent Business Acumen together with the Value Stream Specialist to drive process improvement in a complex matrix environment
- Demonstrate excellent Problem-solving skills
- Outstanding change management skills and experience, including stakeholder management that can help in the shift of organizational cultures.
**Nice to Have**
- Strong team player.
- With demonstrated facility to build customer relationship and liaison across the matrix network
- Standardized and Simplified Process, Organization and System.
- System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM
- French is an asset
**About Medtronic**
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
**Travel**:
- No
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