Senior Process Owner Expert

Il y a 2 mois

Brussels, Belgique bpost Temps plein

**Context**

bpost is always on the move. We create an environment for our employees with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programmes for all.

In this context, we are looking for a **Senior Process Owner Expert** Mail & Parcels Operations Distribution.

**Objective**

The Senior Process Owner Expert MPO leads the MPO process in Distribution.

You ensure/support the (re)engineering of cross-functional and cross-departmental end-to-end processes in your product area/range in order to contribute to the efficient and effective achievement of the company's objectives at MPO/bpost department level.

As such, you are transversally responsible for the management and optimisation of Mail Parcels Operations (MPO) processes.

You are responsible for the continuous improvement of processes through the monitoring of key performance indicators.

**Main Tasks**

1. Develop the cross-functional vision of processes for the operational sector in which you are a specialist, in line with customer expectations (sales units) and the E2E processes of the entire MPO operational chain (process excellence, continuous improvement), align efforts between processes, Operational excellence and projects and provide support to eliminate obstacles.

Challenge the design of cross-functional processes.

2. Promoting process improvement and efficiency:

- Encourage all process owners to master process knowledge by operational sector, but also to think cross-functionally (E2E).
- They are responsible for creating a "mindset" for process management.
- Building a network of Process Managers and developing forums for the exchange of best practice between processes, in close collaboration with the Operational Excellence Manager.

3. Encourage, inspire, motivate and coach MPO COE Process in the implementation of MPO's E2E process management/improvement vision (awareness, skills, governance, addressing root causes of complaints, process risk management).
- Coordinating and aligning with the Knowledge & Communication entity (coordination of service orders (SOPs), publication and archiving).
- Coordinate and align with the Operational Excellence team to implement process changes or improvement initiatives linked to key performance indicators.

4. As owner of the MPO Distribution or MPO Preparation Process Model (publication, development, maintenance, optimisation, in accordance with the principles of the hourglass model):

- Identifying processes and projects for the current year, in coordination with Sales and also with the operational managers participating in the Proces Core team (Annual Business Review, Quarterly Business Review).
- Create synergies between relatively heterogeneous projects
- Participate in the prioritisation of process management and improvement activities (e.g. based on a sample of complaints).

5. Monitoring and controlling process efficiency indicators and encouraging the implementation of targeted improvement actions in close collaboration with the regional implementation teams.
- Determining the main process efficiency indicators and monitoring structural reports with the help of the Performance department.
- Ensure the implementation of risk management in the processes
- Monitor process maturity and follow up actions.
- Working closely with the Operational Excellence Managers, identify, define and promote best practice for all relevant processes and support their implementation.

6. Set up and manage cross-functional teams (Process Core Team Distribution, Preparation, Logistics & Collect): Chairing the MPO process core team for its area.
- Develop a skills centre for inter-unit process management
- Ensure a strong process dynamic in the central teams and clear decision-making.

7. Strike the right balance between the expectations of our customers (Sales Units) and the reality of our operational constraints. Propose innovative, concrete long-term solutions to help our processes evolve, while consolidating our performance and our commitments in terms of performance indicators.

8. Ensures that each member of the team has the appropriate level of process expertise and works closely with the sales teams from the outset of customer enquiries. Is the reference person for Sales processes.

**Technical expertise**

1. Education level : Master

2. Expertise required for the position:

- At least 10 years' experience in process management (design, own, improve), continuous improvement, program management.
- In-depth experience of methods and tools (Lean, process management, etc.)
- Demonstrable experience of people management (direct, indirect and functional)
- Minimum 3 years of senior operational management experience

3. Language skills:

- Fluency in the two national languages (FR and NL)
- Good knowledge of English

4. Technical knowledge required for the job:

- In-depth knowledge of process management
- Good knowledge of methods related

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