Operational Service Delivery Manager Optigen
il y a 4 semaines
Publicatiedatum: 20 november 2024
- Brussels
- Contract open-end
While there are 2 roles, the OSDM as well as the Incident manager both are backup of each other and work together and the difference in name is only to show the primary focus.
Optimization & Generation Department
**Your daily tasks**
**LCM**
- You take ownership to ensure all servers are up to date and plans with the different stakeholders (vendors, devops,) to schedule updates
- You verify that the current systems are up to date in terms of security and other policies, and prepare business cases for where/when it’s not
**DRP**
- You see that all documentation is up to date
**Partnership management**
- You follow up the SLA’s of said third parties/partners
- The OSDM follows up change requests with the partners and their timefull delivery
- You communicate with internal stakeholders on timings for upgrade, deliveries, change needs or testing with the internal users (stakeholders)
- Given that many tools require a Luminus account; you do the off and onboarding of (temporary / 247) accounts for the partners and are spoc for them in terms of needs
- You explain the optigen and Luminus procedures to partners and oversee adherence (for example release process)
- You validate with the IT director budget needs for expected changes (IT or from business stakeholders
- You are aware on how the partner tools integrate within the landscape
**Support/incident/24 on 7**
- You have preferably technical knowledge and are able to read, gather logs and intervene on server level (start/stop processes, test connectivity,)
- You will be part of a 24/7 (responsible on call) duty where you might investigate issues and sync to the correct other party.
- You have experience with setting up and following up monitoring of systems
**Your profile**
- You have extensive experience with ITIL.
- Preferably, you have a technical background, with a primary focus on service delivery management.
- You possess an open, growth-oriented mindset and work well in a team.
- You have strong skills in stakeholder and partner management.
- You can quickly process large amounts of information and get up to speed efficiently.
- You communicate effectively and clearly.
- Ideally, you have experience in reading and managing agreements and contracts.
- You are skilled in incident management and problem-solving.
- You are capable of working under pressure and managing multiple priorities.
- You have a proactive approach.
Curious about your benefits and more? Visit our jobsite.
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