Gds Support Executive
il y a 9 heures
At Eurostar we’re busy making Europe’s most loved travel experience better than ever. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in four countries and shares the same goal - to create an experience for our passengers that’s always truly exceptional. Do you want to be part of this journey?
An opportunity has arisen to join Eurostar as its **GDS Support Executive**.**
This position will provide a single point of contact for commercial and technical support to Eurostar partners using GDS distribution systems inc SBT/OBT’s (plus any API and Voyager technical queries).
This position can be based in London or Brussels.
- Internal Use Only_
- EIL Grade C, based in KP or Brussels_
**Requirements**:
**We are looking for someone to...**
- Act as single point of contact for travel agencies using the GDS Air system, providing:
- Commercial support for agents and Corporates
- Channelling data issues (fares and timetable discrepancies) to the appropriate external and internal teams for resolution
- First line technical support and advice, diagnosing issues and providing fixes and workarounds to agents where possible
- Escalate problems that do not have a known path to resolution to 2nd line support
- Provide assistance to agents making and managing their bookings in accordance with the published GDS “How To” Guidance
- Clearly communicate processes to enable customer to own and self-service the request wherever possible.
- Contribute to the content of the Eurostar4Agents help pages and the ongoing development of the guidance documentation
- Manage and maintain records of all incidents ensuring accurate data and insight is available to support enhancement requests.
- Deliver customer service across all contact channels that supports Eurostar brand expectations, to both internal and external clients.
- Make empowered decisions on workarounds and fixes to solve customer contact that recognise both customer experience and business impact.
- Assume ownership for professional development, aligning this with department priorities and company goals.
- Support in issue resolution on OBT, API and voyager queries as appropriate
- Support enhanced content delivery through managing the RCB on designated GDS platforms
**You'll need...**
- Excellent verbal and written communication skills
- Strong analytical ability enabling identification of trends and patterns in data
- Detail focussed with a commitment to delivering accuracy in results
- Ability to problem solve using knowledge and experience to produce creative solutions
- Interest and knowledge of Eurostar systems, travel industry and related systems
- Strong listening and questioning skills and experience of using these to identify issues and find solutions
- Ability to embrace change in all areas related to contact type, technological development and organisational improvement.
- Knowledge of Eurostar internal distribution systems.
- Language skills: English; French OR Dutch OR German
**Desirable**
- Experience of working in a helpdesk or technical support environment
- Awareness of GDS systems
- Interest in digital technology and analytics, keeping up to date with industry advancements
**Benefits**
- Travel benefits for work and play
- A great pension
- Exclusive discounts and perks
**If you feel like your skills and experience are relevant for the role, please don't hesitate to apply
-
Senior Lead
il y a 9 heures
Brussels, Belgique Eurostar Temps pleinAt Eurostar we’re busy making Europe’s most loved travel experience better than ever. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in four countries and shares the same goal - to create an experience for our passengers that’s always truly exceptional. Do you want to be part of this journey? An opportunity...
-
Exec/vip Support Officer
il y a 7 jours
Brussels, Belgique Axiom Technologies Temps plein**VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV) **is urgently required by our Global IT Services Company for an initial 6 months rolling contract. **Roles and Responsibilities**: - Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including...
-
Executive Business Administrator
il y a 1 semaine
Brussels, Belgique IDEX Biometrics Temps pleinIDEX Biometrics is a global fintech company with technology leadership at heart: IDEX engineers pioneered the industry and today the company has patents that enables tech leaders like Apple and LG products. We are a B2B2C company designing and commercializing biometric sensor solutions enabling secure digital identity for consumers across the world, in their...
-
Support Technician Gespecialiseerd in
il y a 6 jours
Brussels, Belgique Icare Executive Search Temps pleinICARE Executive Searche is op zoek naar een Support Technician gespecialiseerd in Elektromechanica voor haar klant, een internationale groep in volle groei, in het kader van een vast contract gebaseerd in Brussel. Je werkt met een Nederlandstalige industriële klant en bent verantwoordelijk voor - U bent verantwoordelijk voor de ontwikkeling en...
-
Executive Assistant
il y a 9 heures
Brussels, Belgique Robert Half Belgium Temps plein**Robert Half** is currently recruiting a bilingual FR/EN **Executive Assistant** (M/F/X) for a European training organization active in the **legal sector**. **Robert Half** is currently recruiting a bilingual FR/EN **Executive Assistant** (M/F/X) for a European training organization active in the **legal sector**. Our client is located **in the center of...
-
Executive Assistant
il y a 1 semaine
Brussels, Belgique A.SPIRE aisbl Temps plein**Executive Assistant (M/F)** **A.SPIRE** is a small non-profit European Association managing and implementing the Processes4Planet Partnership (and previously SPIRE Partnership), an instrument of the European Commission’s programme for research & innovation, Horizon Europe. It represents ten European industrial sectors (cement, ceramics, chemicals,...
-
Executive Assistant for Executive Directors
il y a 9 heures
Brussels, Belgique European Climate Foundation Temps pleinThe European Climate Foundation (ECF) was founded in 2008 as a major philanthropic initiative to help tackle climate change by fostering the development of a low-carbon society at the national, European and global level. We support over 1000 partner organisations to carry out activities that contribute to the public debate on climate action, drive urgent...
-
Executive Office and Legal Administration Support
il y a 2 semaines
Brussels, Belgique Systems Planning and Analysis, Inc. Temps pleinOverview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...
-
Executive Assistant
il y a 10 heures
Brussels, Belgique Community of European Railway and Infrastructure Companies (CER AISBL) Temps plein**Job Category**: **Administration** **Job Experience**: **5 to 8 years** **Job Location**: **Brussels** **Expiration Date**: **04 Dec 2024** **The Community of European Railway and Infrastructure Companies (CER) **office is located in the European neighbourhood in Brussels and includes 17 staff members. CER is currently seeking to hire a motivated &...
-
Executive Assistant
il y a 1 semaine
Brussels, Belgique Unique Temps plein**Omschrijving**: Reporting to the General Delegate / EU Advocacy Director,** the Executive** **Assistant's responsibilities** include scheduling meetings and appointments, support with the preparation of the meetings in an online format, making office supplies arrangements, managing the General Delegate’s agenda, greeting visitors, providing high level...
-
Administratrice Exécutive/administrateur Exécutif
il y a 1 semaine
Brussels, Belgique NATO - OTAN Temps plein**SOUS RESERVE D'APPROBATION PAR LES AUTORITES BUDGETAIRES** **1. RÉSUMÉ** Le Bureau du contrôle financier (OFC) du Secrétariat international (SI) de l’OTAN assume les fonctions « finances » et « achats » pour plusieurs entités de l’Organisation. En tant que dépositaire des fonds versés par les pays membres, il offre des services fiables et...
-
Executive Assistant
il y a 4 jours
Brussels, Belgique Australian Embassy Temps plein**Contract Type**:Ongoing, permanent **Hours**:Fulltime, 37 hours and 30 minutes per week The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Brussels. This recruitment process will be used to engage an Executive Assistant to the Deputy Head of Mission, and it will also establish a merit pool for potential...
-
Executive Secretary
il y a 6 jours
Brussels, Belgique Unique Temps plein**Omschrijving**: **Multi-skilled executive secretary** **Your Responsibilities**: - Provide administrative support to the CEO and management team: drafting board meeting reports in NL and FR, writing notes for the Board of Directors - Coordinate and prepare documents for the General Assembly (annual report, notes, reports), as well as follow-up on...
-
Itad Solutions Development Executive
il y a 2 jours
Brussels, Belgique Anderson Wright Consulting Ltd Temps plein**ITAD SOLUTIONS DEVELOPMENT EXECUTIVE - SECURE ITAD - BELGIUM - UP TO €85,000 BASIC SALARY, €170,000 OTE + CAR & EXCELLENT BENEFITS** Our client is a market leading national and international solutions provider, offering market leading support and infrastructure within the digital and technical arena. They are in over 40 offices across the world with...
-
Management Support Executive
il y a 2 semaines
Brussels, Belgique Nestle Temps pleinNestlé Health Science was created in 2011 by Nestlé, the leading food and beverage company. We are a unique health science company focused on advancing the role nutrition plays in changing the course of health for consumers, patients and healthcare professionals. Focused on delivering quality-of-life benefits through nutritional solutions, we harness...
-
Executive Assistant
il y a 2 semaines
Brussels, Belgique Axis Temps pleinOur client, a Belgian company based in Brussels, is actively seeking an Executive Assistant. As Executive Assistant of the General Secretariat, your responsibilities are varied and numerous and are divided into three areas of competence: to ensure the secretarial tasks of the department, to take charge of the follow-up of the missions of the General...
-
Marketing Executive Assistant
il y a 1 semaine
Brussels, Belgique Rockwell Automation Temps pleinRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Marketing Executive Assistant
il y a 5 jours
Brussels, Belgique Rockwell Automation Temps pleinRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Sales Executive
il y a 1 semaine
Brussels, Belgique Rocco Forte Hotels Temps pleinHotel Amigo is set among the cobbled streets of Brussels, just around the corner from the picturesque Grand Place, one of the most beautiful squares in the world. A former prison, it became a hotel in 1957, just in time to host royals, celebrities and VIPs for the Brussels World's Fair. Although much has changed since then, we remain true to our name - our...
-
Executive Assistant to The CEO
il y a 1 semaine
Brussels, Belgique SolarPowerEurope Temps plein**Background on SolarPower Europe** SolarPower Europe is a member-led association representing the European solar PV sector. SolarPower Europe’s aim is to ensure that more energy is generated by solar than any other energy source by 2030 and lead our members to make solar the core of a smart, sustainable and inclusive energy system. We are an...