Business Unit Director
il y a 4 semaines
Posted- 15-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Brussels - Brussels Hoofdstedelijk Gewest - Belgium**CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Business Unit Leader to join the team located in Diegem.**
As a Business Unit Leader, you will be responsible for leading the day-to-day delivery of the Business Unit. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.RESPONSABILITIES- Strategic Planning and Review_
1. Formulates business and sales plans in response to anticipated economic, technological and market trends.
2. Continually focuses on developing the business through building customer relationships and ensuring that resources are prepared to manage this growth i.e. a robust but realistic succession plan is in place.
3. Identifies tracks and influences key KPI and financial performance metrics to deliver required performance levels.
4. Presents a well thought out BU review that ensures no surprises, no untruths and sufficient challenge of presented data has taken place to validate the content.- Quality and Safety Management_
1. Monitors and identifies areas for improvement as a matter of course.
2. Creates a culture of exceptional quality and innovation.
3. Sets an example of exceptional standards in all activities, language and communications.
4. Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
5. Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, BU QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations- People Management_
1. Ensures the team has the skills and motivation to carry out their roles to the best of their abilities. This includes all staff attending the Company induction day and mandatory relevant training.
2. Is constantly visible and accessible to the team.
3. Ensures that ALL Area Manager-level staff complete the ILM Introductory Diploma course.
4. Ensures all staff are appraised annually and all managers are formally trained in the appraisal process, and from this development plans put in place and followed through.
5. No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance.
6. Trains, develops, inducts and mentors direct reports and builds a culture of continual development.
8. Encourages a culture of co-operation and team work within the Business Unit, ensuring that staff are recognized and rewarded as appropriate, through local mechanisms, the completion of bonus scorecards, supporting the Exceptional Awards and social activities.- Customer Relations_
1. Represents CBRE GWS in a professional and credible manner to customers and the public
2. Builds and develops high-level customer relationships with both existing and potential customers through fully understanding their needs and demands.
3. Focuses on ensuring excellent service levels are maintained at all times.
4. Is accessible and responsive to customers at all times.
5. Ensure customers perceive exceptional value though ensuring leadership of ¼ strategic meetings, strategic workshops, relationship workshops, professional reporting standards and exceptional quality I2 (Innovation and Improvement pack) charters being in place.
6. Organizes specific high-level social engagements with suitable customers in line with any existing company policy that builds and strengthens non work environment relationships.- Business Development and Marketing_
1. Leads tender bid activity including sales and operational resourcing, sign offs, document and commercial reviews and presentation standards.
2. Ensure all sales pipeline activity in accurate as far as possible for projects and Contract opportunities.
3. Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU.- Operational Management_
1. Ensures robust contract reviews are led by AGM’s / AD’s / HOP’s with check and challenge of detail and are used as coaching and development opportunities.
2. Ensures high site standards including front and back of house areas
3. Ensures that we live up to the brand promise and that the service offering is always fully evidenced on all sites.
4. Takes leadership of mobilization and transition activity to ensure that customer expectations are met and that all mobilizations are signed off at exec level.
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