Customer Advisor

il y a 19 heures


Bruxelles Auderghem, Belgique Axis Temps plein

L'un des mes clients, leader sur le marché du divertissement, est activement à la recherche d'un Customer Advisor pour renforcer son équipe.**
Description**

Vos tâches:

- Vous assurez le service client par mail et téléphone;
- Traiter et résoudre les demandes des clients;
- Accompagner les clients dans la création de leur compte;
- Répertorier et catégoriser les retours de la clientèle;
- Assurer la coordination avec les autres départements internes;
- Suivre l'activité des comptes clients;
- Partager et rapporter son analyse sur l'organisation du service client.
**Profile**
- Vous connaissez et maîtrisez les principes du service à la clientèle;
- Avoir une expérience commerciale ou une expérience en service clientèle ou un bachelier est une plus-value;
- Vous avez une très bonne connaissance orale et écrite du français et néerlandais + connaissance de base en anglais;
- Vous avez une bonne capacité d'écoute et d'analyse et vous êtes orienté solution;
- Vous êtes quelqu'un de sociable, avec de bonnes compétences communicationnelles;
- Vous êtes flexible et résistant au stress;
- Vous êtes rigoureux et méthodique, travailler de manière autonome ne vous fait pas peur.
**Offre**

Mon client est situé à Auderghem (Bruxelles) et vous offre:

- Un contrat à durée indéterminée (CDI);
- Un package salarial intéressant avec des avantages extra-légaux;
- La possibilité d'évoluer au sein d'une entreprise en pleine croissance;
- La possibilité de suivre des programmes de formation.



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