Head of Support

il y a 2 jours


Anderlecht, Belgique Start People Temps plein

You will be responsible for the followed tasks:

- Manage daily operations of the support desk
- Build and manage the support team
- Represent the team to other stakeholders
- Define, optimize, and improve the Support workflow on Zendesk
- Effectively manage customer expectations
- Set the organisational standard for customer engagement
- Serve as a communication channel between customers and the organisation
- Put into operation a highly efficient support desk to and ensure it is constantly improving

**Profile**

You have the followed abilities:

- **Strong background in customer service**:

- Customer experience (Monitoring / Automation)
- **Hands on Zendesk is required**:

- Goal oriented, able to get things done in time with good planning
- Has initiative and does not hesitate to try to implement new process and tools
- Great communicator, calm and cool headed
- **Fluent in English**, knowledge of French, Spanish or Dutch is a plus

**Offer**

Our client offers you:

- Full-time, temping contract in the music industry in Brussels. Permanent contract after the temping period is possible.
- Young and passionate work environment, with plenty of room for growth
- Competitive package
- Home-working possibilities
- Plenty of activities at the office (team gatherings, free sport coaching, etc)

**Company**

Our client is the future of music streaming


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