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Manager, Customer Success

il y a 1 mois

Gent, Belgique HubSpot Temps plein

**POS-27397**

As the Manager of the Principal Customer Success, Strategic Accounts team, you will be responsible for hiring, developing, coaching, and leading a team of Principal Customer Success Managers (CSMs) focused on helping HubSpot's Corporate customers grow better.

You will partner cross-functionally with sales, contract management, onboarding, technical support, product, and other teams to deliver a first-class customer experience and help drive long-term customer retention and growth with HubSpot.

**This role is open in office, hybrd or remote from Germany, Ireland, the U.K, France, Belgium or Spain.**

**In this role you'll get to**:

- Lead a team of 8-10 Principal CSM's that is dedicated to delivering a remarkable total customer experience
- Support and direct new and existing Principal CSMs in strategies to build durable customer value
- Serve as a coach and a leader, helping to develop the skills of your team as they grow in their career
- Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer lifecycle, and ensuring teams properly document activities in a timely manner
- Champion initiatives to foster diversity, inclusion and belonging within the team and among peers in management
- Analyze customer and performance data to make informed decisions about operational and process changes
- Contribute to and co-manage segment and organization-wide initiatives to enable CSMs

**We are looking for people who have**:

- Experience working at a marketing, software, management and/or consulting company
- A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment
- Record of success collaborating with all levels of internal management
- Experience navigating and resolving customer escalations
- A Proven track record of executing bold growth strategies and over-performing against company targets and expectations
- Excellent leadership, organizational, problem solving, and decision-making skills
- A deep understanding of marketing, sales and service best practices
- A background using data to analyze results and make decisions
- The ability to communicate effectively in small and large groups

**_ If you need accommodations or assistance due to a disability, please reach out to us _**_using this form_**_._**_ This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process._
- At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers._
- If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections._

**_Germany Applicants:_**_ (M/F/d) - link to HubSpot's Career Diversity page _here_._

**_ India_**_ Applicants:_**_ link to HubSpot India's equal opportunity policy _here_._

**About HubSpot**

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.