Senior IT Change and Configuration Manager

**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002236 / Mons **Skills, knowledge, experience required**: - Master’s degree in Computer Science or Engineering or related discipline with at least 5 years’ post related experience, with focus on Database design and implementation or Software Engineering; - Extensive experience as IT Change and Configuration Manager in medium to large size organizations, managing critical infrastructure IT Product and Service Baselines; - 2-3 years’ working experience as IT Change and Configuration Manager for complex IT Products and IT Services with > 10.000 Configuration Items (e.g. large Data Centre, IT Infrastructure, car/ train/ plane industry); - Working experience with: - Configuration Management Tools (CMDBs); - IT Change and Configuration Management Key Performance Indicators (KPIs); - Preparation training materials and delivering the training; - Expert knowledge of IT Configuration Management; - Expert knowledge of CMDB design and implementation. **Desirable**: - Recognised/ certified IT Change and/or Configuration Management related training and/or qualification certificate; - Prior experience of working in an international environment comprising both military and civilian elements; - Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT). **Duties/role**: - Establishing and improving: - The IT Change and Configuration Management processes, procedures, artefacts and tools in accordance to Service Line, Agency and NATO standards; - The NSII IT Configuration Baselines in accordance to Service Line, Agency and NATO standards; - The Configuration and Change Management Plan and its related artefacts; - The NSII Configuration Items in the Agency Configuration Management Database (CMDB); - IT Product Baseline and IT Service Baseline and to maintain them in the Agency CMDB; - Performing Configuration Item Identification, Configuration Control Configuration Status Accounting, and periodic and ad-hoc Configuration Audits; - Ensuring that The Senior IT Configuration and Change Manager (SCCM) process owner of the NSII IT Change and Configuration Management is followed in accordance with the IT Change and Configuration Management Plan; - Creating and managing Change Requests including Options and Impact assessments; - Presenting the Change Requests to the corresponding Management Boards and being responsible for monitoring and controlling the Implementation and verification of the outcome; - Ensuring that the IT Change and Configuration Management Key Performance Indicators (KPIs) are consistently met and act proactively to prevent exceptions; - Creating NSII IT Change and Configuration Management Training materials and performing recurring Training to the NSII Project Managers, Engineers, Service Delivery Manager and Operations Manager; - Creating and maintaining NSII IT Change and Configuration Management related reports and/or presentations to the NSII Service Area Owner, Service Line Chief, Agency Senior Management and/or external Agency stakeholder; - Liaising on all IT Change and Configuration Management related matter with internal Agency stakeholders and external NATO bodies, Nations, and Industry; - Deputizing for higher grade staff, if required; - Performing other duties as may be required. VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575 Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, **kapitał zakładowy wynosi**: 73 500,00 złotych wpłacony w całości, TEL