Customer Success Lead

Are you ready **to shape the future** of customer success at a fast-growing B2B SaaS company? We are looking for a **Customer Success Lead** who combines **hands-on customer engagement** with **strategic thinking**. In this role, you will not only work directly with customers—delivering impactful trainings, managing key accounts, and helping them achieve maximum value—but also refine and expand our customer success strategy and team.

You will play a **pivotal role** in **elevating customer success to the next level**, especially in larger organizations where navigating multiple stakeholders is key. You know how to turn a successful case into a broader internal win, expanding our footprint across departments and decision-makers. If you thrive in both operational and strategic environments and are eager to help customers unlock full value while scaling a customer success function, we’d love to meet you.

***What You’ll Be Doing**:
**Lead and Develop the Customer Success Team**: Mentor, coach, and inspire a team of Customer Success Managers, helping them deliver top-tier support and engagement strategies that drive real impact.

**Own the Customer Success Strategy**: Design and execute innovative, data-driven strategies that boost customer satisfaction, retention, and growth.

**Deliver Hands-On Customer Training**: Lead interactive training sessions—both remotely and on-site—to empower customers with the knowledge they need to excel. Create engaging training materials and customized onboarding experiences.

**Be the Customer’s Go-To Person**: Build deep relationships with key accounts, anticipate their needs, and proactively solve challenges before they even arise.

**Manage Customer Projects from Start to Finish**: Oversee implementations, coordinate with stakeholders, and ensure seamless rollouts that drive measurable success.

**Build Scalable Success Resources**: Develop training guides, best practice playbooks, and self-service resources to ensure customers always have what they need at their fingertips.

**Turn Data into Action**: Analyze customer engagement, track adoption trends, and use insights to continuously improve our processes and offerings.

**Collaborate Across Teams**: Work closely with Sales, Product, R&D, and Marketing to align on customer needs, champion customer-driven improvements, and identify growth opportunities.

**Stay Ahead of Churn Risks**: Spot early warning signs, develop proactive strategies to keep customers engaged, and ensure they see long-term value in Azumuta.

**Represent Azumuta as a Thought Leader**: Travel to customer sites in Belgium (and internationally) to provide hands-on support, gather insights, and represent our company at industry events.

**Job requirements**:
***You’d Be a Great Fit If You**:
Have **5+ years of experience** in Customer Success, Account Management, or a similar customer-facing role, ideally in SaaS or tech.

Have experience **leading and mentoring a team**, or a strong drive to step into leadership, with a passion for helping others grow.

Love getting hands-on—whether it’s troubleshooting, training customers, or optimizing onboarding processes.

Possess **project management skills**, with a knack for handling multiple priorities, aligning stakeholders, and ensuring successful outcomes.

Excel in **relationship-building and communication**, making customers feel valued and supported every step of the way.

Are **data-driven**, using analytics to fine-tune strategies and continuously improve customer engagement.

Thrive in a **fast-paced, collaborative environment**, adapting quickly to new challenges and opportunities.

Are passionate about the **manufacturing industry**, excited by how digital solutions can transform production environments.

Speak **Dutch and English fluently**; other languages are a plus

***What’s In It for You?**:
On top of a **competitive salary,** we offer a range of benefits to support your well-being and growth:
**Meal vouchers** - Enjoy daily meal perks.

**Healthcare benefits** - Including Alan daily care & hospitalization insurance.
- **Flexibility & balance** - Flexible hours with in-office collaboration (please note, this is not a remote position).

**Top-notch equipment** - The best tools and tech to help you succeed.

**A key role in a fast-growing scale-up** - Join an ambitious international team with endless learning and growth opportunities.

**Ownership & impact** - Take on real responsibility and make a difference from day one.

**Fun & team spirit** - Regular team-building activities and a vibrant company culture.

**Unlimited snacks & drinks** - Because great work deserves great fuel

**Awesome Azumuta merch** - Represent the team in style