Service Desk Agent in Brussels
il y a 1 jour
**Service Desk Agent**
**DESCRIPTION OF THE TASKS**
The following tasks will be performed:
- User guidance and support regarding the use of Horizon Data Intelligence information systems / ICT tools
- Follow-up of incidents related to Horizon Data Intelligence Information Systems, access to data, data quality, development of ad hoc reports and organization of the reporting
- Follow-up of user requests
- Follow-up of bug reports
- Document knowledge, and known issues and transfer this knowledge to colleagues
- Categorize and prioritize incoming tickets correctly and escalate where needed
**LEVEL OF EDUCATION**
- Bachelor's degree of 3 years.
**KNOWLEDGE AND SKILLS**
The following skills and knowledge are required for the performance of the above-listed tasks:
- Good IT skills
- Knowledge of SAP BusinessObjects
- Knowledge of Qliksense is a plus
- Knowledge of Python is a plus
- Very good communication skills with technical and non-technical audiences
- Excellent capacity to communicate technical concepts with a non-technical audience
- Analysis and problem-solving skills
- Knowledge of EU policies and EU institutions is a plus
**OTHERS**
- The capability of integration in an international/multicultural environment, rapid self-starting capability, and experience in working in a team
- Ability to participate in multilingual meetings
- Ability to work in a multicultural environment, on multiple large projects
- Excellent Team Player
- Ability to understand, speak, and write English C1
**SPECIFIC EXPERTISE**:
The following specific expertise is mandatory for the performance of tasks:
- At least 4 months of specific expertise in SAP Business Objects
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