itil

Jouw verantwoordelijkheden: 1. Procesmanagement en -optimalisatie Ontwerpen, analyseren en verbeteren van ITIL-gebaseerde processen.Documenteren van de huidige situatie (AS-IS) en opstellen van KPI’s.Standaardiseren en stroomlijnen van processen voor maximale efficiëntie.2. Roadmapontwikkeling en -uitvoering Opstellen van een strategische roadmap voor...

Groep Securex VZW zoekt een IT Process Expert die ITIL-processen optimaliseert en processen afstemt op ITSM-tools. Je werkt samen met development- en infra-teams aan implementaties en testfunctionaliteiten.Je combineert analytische vaardigheden met een hands-on aanpak en stuurt processen aan vanuit governance en KPI’s. Een hybride werkomgeving en...

pHUMAN COMPETENCE MANAGEMENT zoekt een ervaren Service Delivery Manager voor Itineris-projecten in een internationale, ondernemende omgeving. U bewaakt service delivery, SLA’s en KPI’s, stuurt op klanttevredenheid en leidt een team van consultants. /ppDe rol combineert operationele opvolging met relatiebeheer en continue verbetering, met ruimte voor...

AUBAY S.A. recherche un technicien(ne) helpdesk pour prendre en charge le recensement, le suivi et la résolution des incidents de premier et second niveau, ainsi que l’installation et l’inventaire de matériels et logiciels.Vous effectuerez la préparation des postes de travail, la distribution des applications métiers et la gestion des droits...

D-ploy is seeking a capable IT/OT professional to provide on-site support for thin clients, IPCs, lab equipment, and PLC/SCADA systems. You will collaborate with global IT teams and handle incident, problem, and change management in regulated lab environments.The role requires a Bachelor’s in IT/Engineering and at least 5 years of IT/OT experience, with...

Hive-X is seeking a Solution Architect to define and ensure the consistency of the Xurrent solution while aligning with ITSM strategy and existing systems. This role involves solution design, integration, governance, and communication with IT teams.The ideal candidate will have significant ITSM architecture experience, knowledge of ITIL processes, and...

Black Pen Recruitment is seeking a Change & Release Coordinator fluent in English to support remote EU operations. The role integrates with the Development team and collaborates with a major client's IT team, with initial on-site coordination as needed.The candidate should have ITIL-based change and release management experience, knowledge of CI/CD,...

bpost is seeking an ICT Process Analyst in Brussels to analyze, map and optimize business processes. You will define start/end points, map RACI roles, monitor KPIs, and support process owners with improvement opportunities and testing ICT tools.Requirements include a Bachelor's or Master's degree and 3+ years' experience, strong process and data knowledge,...

Appsierra Group is seeking a Helpdesk Support Engineer to join our team in Belgium. You will handle call and mail intake, provide 1st and 2nd line support for Windows 10/11 environments, and manage tickets in the helpdesk system according to defined processes.The role requires ITIL certification, strong networking basics (TCP/IP, VLANs, VPN), and fluency in...

Hunter International, Inc. is seeking a security lifecycle professional to manage Trellix products across Windows endpoints and server environments in Belgium. The role emphasizes hands-on product lifecycle management, policy development, and incident response coordination.You will collaborate with CSU teams and the Service Desk, applying ITIL practices to...

We are looking for a Service / Project Manager to oversee service delivery and project execution across enterprise application and integration environments.Make your application after reading the following skill and qualification requirements for this position.Key responsibilities Manage project scope, planning and budget Coordinate internal and external...

We are looking for a Service / Project Manager to oversee service delivery and project execution across enterprise application and integration environments. Key responsibilities Manage project scope, planning and budget Coordinate internal and external stakeholders Lead governance and reporting activities Manage risks, issues and dependencies ...

We are looking for a Service / Project Manager to oversee service delivery and project execution across enterprise application and integration environments. Key responsibilities Manage project scope, planning and budget Coordinate internal and external stakeholders Lead governance and reporting activities Manage risks, issues and...

Netcompany Belgium is seeking a Service Desk Agent to provide first and second line Digital Workplace support across multiple channels for end users. You will log, categorize, and prioritize incidents, monitor progress, and escalate complex issues as needed.Ideal candidates have 6+ years in IT service desk or user support, strong Windows 10 and Microsoft 365...

We are looking for a Service / Project Manager to oversee service delivery and project execution across enterprise application and integration environments. Key responsibilities Manage project scope, planning and budget Coordinate internal and external stakeholders Lead governance and reporting activities Manage risks, issues and dependencies Drive service...

We are looking for a Service / Project Manager to oversee service delivery and project execution across enterprise application and integration environments.Key responsibilitiesManage project scope, planning and budgetCoordinate internal and external stakeholdersLead governance and reporting activitiesManage risks, issues and dependenciesDrive service...

Editx in Belgium is seeking an experienced Application RUN Management professional to coordinate IT operations, manage incidents, and drive operational reporting across enterprise applications including Salesforce Field Service.You will triage tickets, prioritize backlog, coordinate stakeholders, and ensure KPI monitoring with ITIL-aligned practices while...

HR talents zoekt een IT Support Engineer die als eerste aanspreekpunt voor gebruikers werkt bij IT-gerelateerde vragen en incidenten. Je combineert hands-on support met het beheren van diverse onderdelen van de IT-omgeving.Je taken omvatten onder meer het ondersteunen van eindgebruikers bij hardware- en softwareproblemen, het beheren van werkstations en...

The client in the transport and infrastructure sector is seeking a Senior Operational Officer to lead transformation across a complex multi-vendor IT landscape. This strategic role will establish governance frameworks and drive service integration for consistent delivery across internal and external providers.Key focus areas include SIAM implementation, ITIL...

V-IT NV zoekt voor een klant een junior Helpdesk Officer. Als back-up van de IT Service Desk ben je verantwoordelijk voor de dagelijkse helpdeskwerking: tickets aanmaken en opvolgen, gebruikersondersteuning en de opvolging van procedures en checklists binnen het team.Je beschikt over basiskennis van DOS-commando's, AD-gebruikersbeheer, ITIL-certificaat, en...