HOTService Desk Agent
il y a 2 semaines
• Je bezit een zeer goede schriftelijke en mondelinge kennis van Nederlands, Frans en Engels.
• Diploma ASO.
• Een of meerdere jaren ervaring als service desk agent in een ITIL-omgeving.
• Je neemt graag initiatief, werkt oplossingsgericht en bezit uitstekende communicatieve vaardigheden.
• Stressbestendig.
• Flexibel.
• Leergierig.
• Bereid tot werken in shiften (7:00 - 23:00).
• Je organiseert zelfstandig je werk, zonder het ondersteunen van collega's uit het oog te verliezen.
• Goede basiskennis en interesse in IT:
- SW-omgeving klant: W, Office 6, O, Windows Server 2008 R2, Windows Server 2016, Windows Server (virtueel).
- ITSM-tools zoals SCSM, TopDesk of ServiceNow.
- Telefonie: CISC.
Wat wij bieden:
• Een opleiding van drie maanden in een operationele omgeving om zich de processen en de structuur eigen te maken.
• De nodige trainingen en het behalen van certificatie.
• Een goede werkomgeving met enthousiaste collega's.
• Een marktconform loon en andere voordelen.
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