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JOB PURPOSE
The open function is the role of Key Account Manager (KAM) Carrefour for the RTD category which is part of the bigger Nutrition Business Unit.
Your role as a KAM is to develop and deliver a win-win Customer strategy and Customer Business Plan through the best integration of the Unilever strategy, the strategy of the customers and your category strategy.
As a key member of the Ready to drink team, you bring the voice & needs of the customers, channels and shoppers towards the different stakeholders and you are an active member of the category team.
Next to that you will help in strengthening the local ready to drink plans by having the right JBP's in place at your customer.
On Delinter you will take the lead in the central negotiation & in bringing together all input for this customer group.
Next to that, this role provides you the opportunity to develop your people skills as you will have a Key Account Officer Delinter Foods reporting into you.
The role reports into the Customer Lead - Lead Ready To drink and has frequent interaction with internal and external stakeholders.
Your entrepreneurial, agile, creative, commercial mindset and leadership skills will be key to transform the way we do business with our customers in a fast change retail environment.
Customer Management- Manage and develop relationship: know the customer, network, negotiate and close the deal for all the customers you serve and, in all channels- Deal implementation and constant evaluation to further improve, adapt and course correct where necessary- Close the deal with the customers by negotiating Trade Terms, trade funding and counterparts according to the Unilever strategy on your category guidelines- Management of customer investments (price cuts, coupons, TTS, promotions,)- Monitor Retailer profitability- Act as active ambassador of Unilever at the customer and of the customer at Unilever
Customer Strategy and Business Plan- Develop the customer strategic business plan and work out a joint customer business plan for your respective categories- Work in close collaboration with Category & Channel Development Manager for the category input- Develop optimal integrated promo plan (incl. selling the plan at the customer) and manage promo investments- Manage the customer P&L for your respective categories- Provide clear objectives and deliverables for the field team- Deliver the customer strategic business plan, monitor and review the plan in line with the agreed targets (Turnover, UVG, market shares, customer contribution)- Provide customer and banners understanding on your respective categories primarily to Category Managers, Marketing and also to the broader business
People management- Develop the people in your team with the right coaching & by sharing your experience as key account manager- Collaborative in dotted line with the Delinter KAO's who don't report directly into you but to co-create a strong customer plan on the Delinter portfolio
SKILLS YOU SHOULD HAVE- Customer strategic understanding- Collaboration & Relationship builder- Negotiation skills - Closing the deal- Category Management skills- Independent but Teamplayer- Customer service- Excellence in execution- Creativity and think outside the box- In it for the challenge and the fun, energetic and resilient- Enthusiastic and positive, with a curious and naturally inclusive approach
EXPERIENCE YOU SHOULD HAVE- Master's degree or equivalent by experience- At least 5 year of experience in FMCG in commercial roles- Former experience in key account management and/or business development- Former experience in category management or even as CCD manager is an asset- Experience in marketing is an asset- A very good knowledge of French and English.
