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Customer Success Enablement Manager
Il y a 3 mois
Your mission:
We are seeking a highly motivated and inspiring Customer Support Enablement Specialist to join Intigriti's Revenue Enablement Team as we continue to grow.
You will play a pivotal role in contributing to the growth and success of Customer Success team, ultimately having an impact on our customers experience and satisfaction.
You will be responsible for building and managing end-to-end CS programs and initiatives.What you'll be doing:
- Deliver, manage, and scale the initial onboarding for new Customer Success Teams.
- Collaborate with the CS leadership team to define and prioritise enablement needs and objectives.
- Collaborate frequently with the Operations Manager to roll out new processes to the wider CS team.
- Collaborate with the wider enablement team to align on processes and structures (Kick Offs, QBRs, Deal Reviews, etc.), providing the best experience to the entire GTM org.
- Develop and deliver training programmes for CS team members to enhance their product knowledge, customer engagement skills, and overall effectiveness.
- Create engaging and interactive learning materials, including training modules, videos, presentations, and job aids.
- Conduct regular training sessions, workshops, and webinars for new and existing CS team members.
- Assess the effectiveness of enablement programmes through feedback, metrics, and performance evaluations.
- Identify knowledge gaps and proactively address them through targeted enablement initiatives.
- Develop and maintain a comprehensive library of training resources, including documentation, FAQs, and best practices.
- Work with the wider enablement team to develop certification programmes.
- Collaborate with ops to develop and implement plans for tool adoption to drive success and ensure teams achieve targets.
- Stay updated on the latest trends, tools, and methodologies in customer success and enablement.
What you'll bring:
- Experience working in a Customer Success role, demonstrating an understanding of the customer journey.
- Demonstrates effective decisionmaking and problemsolving skills when brought in to partner on solutions.
- Understanding of basic analysis motions when taking on an enablement program.
- Exceptional interpersonal skills, enabling you to build strong relationships and influence others to drive successful outcomes while effectively prioritizing tasks.
- Excellent communication skills, including the ability to simplify complex problems, recommend solutions, and present them to senior stakeholders.
- Ability to manage projects from concept to completion and facilitate meetings.
- Experience working at a hypergrowth SaaS company is a plus.
What is in it for you?:
- Competitive salary
- 40hour work week
1-month work abroad
- Flex Income Plan (Cafetariaplan)
- Mobility budget
- Topnotch hospitality and group insurance
- Company car and fuel card
- Hybrid working model
Great training and yearly learning budget
- Social activities and team outings
Employee Assistance Program
- Great hardware and access to the best tools to be successful in your role
Why join us?:
Here are some great benefits of joining our team:
Cybersecurity is a great place to be The security industry is fast-paced and continues to grow even during times of economic uncertainty.- We provide a
clear career path and learning budget to help set you up for success. - Join a company that's making a real impact. In addition to our
sustainability goals, we empower ethical hackers from all backgrounds to earn a living. - Be yourself Our
international team celebrates individuality and places a strong focus on diversity and inclusion. - We are the proud winners of the
Deloitte Rising Star award in 2020 and the
Deloitte Fast 50 award in 202 - We're backed by top investors who are enabling us to
grow internationally.
About us:
Intigriti is a rapidly expanding cybersecurity company specializing in
crowdsourced security services to help organizations protect themselves from cybercrime.
Our industry-leading
bug bounty platform enables companies to tap into our global community of 70,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches.
security testing services have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016, Intigriti now has a global team of 100+ employees spread across
Belgium, the
United Kingdom, the
Netherlands, and
South Africa. And with t
