Customer Succes Manager
il y a 2 jours
🌟 Intro
Chift was created in 2022 with the mission to become the European leader of financial software integrations by 2027 🚀 We’re a fast-growing startup with ambitious goals, and we’re looking for talented individuals to join our journey and make an impact.
At Chift, you’ll work alongside driven and enthusiastic people, all committed to innovation and collaboration. It’s an exciting opportunity to be part of the early builders shaping the company.
🎯 Your Mission
In this role of Customer Success, you will play a pivotal role in nurturing our relationships with clients in Flanders and the Netherlands. You’ll be the trusted advisor for our clients—guiding them through onboarding, understanding their needs, and ensuring they derive maximum value from Chift.
Your goal is to foster client satisfaction, activate product usage, and drive retention and growth. At Chift, our success is directly tied to our clients’ success, making your role crucial in building strong, long-lasting partnerships. Our clients are SaaS companies and mainly fintechs such as Mollie and Booking Experts.
Tasks👨💻 Key Responsibilities
- Build Strong Client Relationships: Serve as the primary contact for our Dutch-speaking clients, ensuring their experience with Chift is smooth, positive, and impactful.
- Drive a Seamless Onboarding Process: Guide clients through the onboarding phase, helping them integrate Chift’s solutions effortlessly into their operations.
- Understand and Address Client Needs: Act as the voice of the customer, gathering insights on their challenges, and relaying feedback to our product and technical teams to drive improvements.
- Activate Product Usage: Work closely with clients to ensure they fully adopt and benefit from Chift’s integrations, maximizing their engagement and satisfaction.
- Support Client Growth: Identify opportunities to expand Chift’s value for clients through upselling or introducing new features that align with their goals.
- Collaborate Across Teams: Work hand-in-hand with sales, marketing, and product teams to ensure a unified and excellent client experience.
- Proactively Solve Problems: Anticipate client challenges and address them before they escalate, positioning Chift as an indispensable partner.
🔎 Profile sought
- Experience: 3+ years in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS or fintech.
- Languages: Native Dutch speaker with excellent English skills; French is a plus.
- Technical Aptitude: Familiarity with APIs, software integration, and an understanding of accounting/financial tools.
- Interpersonal Skills: You’re a natural communicator who thrives on building connections and ensuring client satisfaction.
- Customer-Centric Mindset: You genuinely enjoy helping clients succeed and are driven by their success.
- Drive: Ambitious, goal-oriented, and able to thrive in a fast-paced, high-pressure environment.
- Adaptability: Ability to quickly adapt to changing market conditions and client needs.
💼 What we offer
- Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off 🏝, etc.)
- Full availability of our CEO and CS team to support and coach you
- Crazy Learning curve 📈: a varied job allowing you to juggle with different projects & technologies
- Experience in a young, fast-growing tech start-up 🚀 and a great atmosphere 🍻
- Flexible working hours and office/remote mix
- Possibility to become shareholder (ESOP plan)
- A good start-up atmosphere means: apéro, lunches and activities to celebrate each milestone together 🍾
Join us as we expand all around Europe to ease software integrations If you are positive and ambitious, this is for you
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