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Operations Excellence Manager
il y a 1 semaine
**Introductie**:
Ontdek deze mogelijkheid bij een vooraanstaande speler in de Belgische telecomindustrie. Als DE operator van de volgende generatie streven ze naar innovatie en het bieden van hoogwaardige ervaringen aan de klanten. Momenteel zoeken ze een gedreven Operations Excellence Manager om leiding te geven aan hun kabelafdeling.
**Functie**:
Taken: Je zal strategisch leidinggeven en toezicht houden op uitbestede klantactiviteiten, waarbij je kwaliteitsinitiatieven en dagelijkse activiteiten voor interne en externe teams stimuleert. Je zal een toegewijd team beheren, met de focus op partnerbeheer en kwaliteit. Je zal financieel toezicht uitoefenen om volledige controle te waarborgen over partners en operaties naadloos te integreren met de interne organisatie. Je zal servicekwaliteit en toegankelijkheid waarborgen, waarbij je partners aanspoort om verkoopdoelen te halen en waarbij je samenwerkt met IT voor een efficiënte infrastructuur. Je zal marktintelligentie ontwikkelen om de prestaties te benchmarken op financiële, operationele en klantgerichte aspecten.
**Functie-eisen**:
Vereisten: Je hebt vijf jaar ervaring in een operationele omgeving, bij voorkeur in veldoperaties. Je hebt bewezen ervaring in People Management. Je hebt kennis van kabel-/vezelnetwerken en de telecommarkt, producten en diensten. Je hebt een helikopterperspectief op operationele, verkoop
- en marketingzaken. Je hebt uitstekende luistervaardigheden, analytisch vermogen, beïnvloedings
- en onderhandelingsvaardigheden. Je hebt sterke communicatieve vaardigheden en bent drietalig (Frans, Nederlands en Engels).
**Aanbod**:
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