Customer Excellence Representative
Il y a 3 mois
Orange is the next generation telecom operator on the Belgian and Luxembourgish market and digital transformation is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges.
Would you like to help us make a difference for Orange Belgium’s customer experience?
Then you might be glad to know that we are looking for a passionate Customer Excellence Representative to join our Customer Service Operations department.
Your key responsibilities:
As Customer Excellence Representative, you handle & coordinate the most complex complaints of dissatisfied customers coming from different channels (Social Media, Mediator, Press, Communities,...).
You offer consistent and customer-focused answers, within agreed SLA, to ensure customer satisfaction & engagement towards our company.
You act as an ambassador by promoting & defending Orange’s image & brand on Digital Channels and in all actions taken.
You participate to the digital evolution of Customer Support by sharing feedback, developing the chat & chatbot services and the promotion of the community
Are you the profile we are looking for?
You have experience in a customer service environment
You are analytical skills and have a problem solving mindset
You are digital savy and you have good knowledge of social media (Twitter, Facebook, Forum, Chat)
Communication has no secret for you: you possess excellent communication and writing skills
You are fluent in Dutch OR French (speaking & writing - the written skills are very important) and you have a reasonable level of the other national language (speaking & writing)
Why should you join us?
You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to a competitive compensation and benefits package.
Our Customer Service team works with shifts from Monday until Friday – between 8h & 17h30. We propose homeworking 3 days per week (2 days per week at the office).
-
Customer Excellence Representative
il y a 1 mois
Evere, Belgique Adecco Belgium Temps pleinFunctieomschrijvingWil je ons helpen een verschil te maken voor de klantervaring van Orange Belgium? Dan is het goed om te weten dat we op zoek zijn naar een gepassioneerde Customer Excellence Representative om de Customer Service Operations afdeling te versterken.Je belangrijkste
-
Customer Excellence Representative bij Orange
il y a 3 semaines
Evere, Belgique Unique Temps pleinOmschrijving: Ben jij klaar voor een uitdagende rol waarin je jouw klantenservicevaardigheden volledig kunt benutten? Orange is op zoek naar een gedreven Customer Excellence Representative om ons team te versterken. In deze rol ben je verantwoordelijk voor het behandelen en coördineren van complexe klachten en werk je mee aan de verbetering van onze...
-
Customer Excellence
Il y a 4 mois
Evere, Belgique Recrewtment Temps pleinAls Customer Excellence coördineer je complexe klachten van diverse kanalen, promoot je ons merkimago op digitale platforms en draag je bij aan de evolutie van klantenondersteuning. Ervaring in klantenservice, digitale vaardigheden en uitstekende communicatie zijn essentieel. Sluit je aan bij ons team voor een dynamische omgeving, persoonlijke groei en...
-
Customer Excellence Professional
Il y a 2 mois
Evere, Belgique Spring Professional Temps pleinWelkom in de wereld van onze partner, dé **telecom pionier** die volop inzet op digitale transformatie. Wij zoeken een gedreven **Customer Excellence Professional** voor het Customer Service Operations team. **Jouw avontuur omvat**: - Afhandelen en coördineren van complexe klachten vanuit diverse kanalen (Social Media, Mediator, Pers, Communities,...). -...
-
Customer Excellence Representative
Il y a 3 mois
Evere, Belgique Spring Professional Temps plein**Introductie**: Wanted: Customer Service Expert. Sta jij elke dag met de glimlach op en krijg je er energie van om anderen te helpen? Houd jij altijd je ‘cool’ en slaag je erin om complexe vragen te beantwoorden? Ben je bovendien een echte storyteller en hebben sociale media geen geheimen voor jou? Heb jij net overal ja op geantwoord? Dan ben jij...
-
Customer Service Representative
il y a 1 mois
Evere, Belgique HAYS Temps pleinEvere / Customer Service / FR-NL-ENG / Tijdelijk met optie vast / 110314Onze klant is een dynamisch bedrijf dat actief is in verschillende technologische sectoren. Je maakt integraal deel uit van een team dat technisch advies verleent. Het bedrijf is gevestigd ten noordoosten van Brussel.Als customer service representative ben je verantwoordelijk voor het...
-
Customer Service Representative
Il y a 3 mois
Evere, Belgique Recrewtment Temps pleinEen prominente speler op de Belgische telecommunicatiemarkt biedt residentiële klanten een scala aan diensten, waaronder prepaid mobiele opties, abonnementen en diverse innovatieve telecomservices. Met een klantenbestand van meer dan 3 miljoen in België en Luxemburg en voortdurende investeringen in een eersteklas mobiel netwerk, is klanttevredenheid van...
-
Customer Care Representative B2B
il y a 1 mois
Bruxelles Evere, Belgique Spring Professional Temps pleinBen jij klaar om het verschil te maken voor een van de grootste telecomproviders in België? Wij zoeken naar een gepassioneerde **Customer Care Specialist** om de Business Market en Sales Agents te ondersteunen. **Jouw takenpakket als ** **Customer Care Specialist**: - Beantwoorden van vragen en oplossen van problemen via telefoon. - Behandelen en...
-
Customer Support Analyst
Il y a 4 mois
Evere, Belgique Select iStorm Temps pleinAs a **Customer Support Analyst**, you will be the key point between the end-users and WHISE. We count on you to give our customers and partners the best support experience they have ever had. None of your work days will be the same, guarantee! **Your main responsibilities will include**: - Identify and reproduce problems independently and create a ticket...
-
Customer Success Manager
Il y a 4 mois
Evere, Belgique Select iStorm Temps plein**As a** **Customer Success Manager**, you are dedicated to ensure that customers not only use the product and services offered by WHISE effectively but also achieve their desired outcomes, fostering long-term satisfaction and loyalty. You smoothly onboard new customers on the platform, you closely follow-up and monitor the customer’s installation and...
-
Customer Service Representative
il y a 1 mois
Evere, Belgique Adecco Belgium Temps pleinFunctieomschrijvingKlinkt goed?Dan hebben we goed nieuws: we zijn op zoek naar een enthousiaste CSR Back Office Technical Mobile voor onze afdeling Customer Service Operations. Misschien ben jij wel het gekwalificeerde profiel waar we momenteel naar op zoek zijn!Als CS
-
Home Charge Customer Support Senior Specialist
il y a 2 semaines
Evere, Belgique Toyota Motor Europe Temps pleinIn a nutshell: Join Toyota’s Energy Business division to lead customer support for innovative EV charging solutions, enhancing user experience and driving operational excellence in the HomeCharge program. Company Information: **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now...
-
(Junior) Maintenance Logistics Planner
Il y a 2 mois
Evere, Belgique Page Personnel Belgium Temps pleinAs a (Junior) Maintenance Logistics Planner you will be responsible for coordinating maintenance schedules and managing logistics to ensure optimal efficiency and minimal downtime. Your expertise will be essential in maintaining our high standards of operational excellence and customer satisfaction.Client DetailsOur client is a multinational company active...
-
Commercial Director Running Decathlon Belgium
Il y a 4 mois
Evere, Belgique Decathlon HQ Belgium Temps plein**As our Commercial Director Running, you'll dive deep into consumer behavior and local trends, shaping the Belgian market for your sport. With a keen eye on digital, circular economy, and service needs, you'll craft winning sport strategies that resonate with our customers.** **Your Responsibilities**: - ** Market Research**:Gather and interpret market...
-
Customer Care Representative Corporate Business
Il y a 4 mois
Evere, Belgique Recrewtment Temps pleinHet opvolgen van B2B Corporate klantendossiers en deze helpen met allerlei problemen gerelateerd aan de diensten van het bedrijf. Door het volgen van procedures en eigen initiatief los jij de problemen op! **Wie ben jij?**: - Je beschikt over uitstekende communicatie -en klantenservice - Je bent computervaardig en leert snel bij - Je volgt vooropgestelde...
-
Market Account Manager
Il y a 3 mois
Bruxelles Evere, Belgique Marriott International, Inc Temps plein**Job Number** 23138450 **Job Category** Sales & Marketing **Location** Courtyard Brussels, Avenue des Olympiades 6, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and managing group/catering-related...
-
Receptionist
Il y a 5 mois
Bruxelles Evere, Belgique Gresham Belson Hotel Brussels Temps pleinWe are looking for a dynamic and passionate **receptionist** to join our team. As a receptionist, you will be the first point of contact for our guests, ensuring a warm and professional welcome experience from the moment they arrive. You will be responsible for managing reservations, checking in and checking out guests, as well as providing information on...
-
Junior Sales Executive
Il y a 4 mois
Evere, Belgique Orange Business Temps plein**The team, position & mission**: You want to work for a company that knows which Netflix series you're going to watch next? That sends you a message when you forgot an ingredient in your shopping basket or that can even adapt the billboards when you're passing? Orange Business Digital Services prepares clients for the future with our digital and data...
-
Senior Human Resources Manager
Il y a 3 mois
Evere, Belgique Care4You Temps pleinOur client is a global provider of services and solutions for industrial process engineering. Although they employ over 14.000 employees worldwide, they have remained a family company which promotes a close-knit atmosphere between the teams. Their Brussels offices are located in Evere and gather +/- 90 employees. That are today looking to recruit a diligent...
-
Sr. Specialist Strategy
il y a 4 semaines
Evere, Belgique Toyota Motor Europe Temps pleinIn a nutshell: The Toyota/Lexus Customer Service Management (TSM/LSM) team is a dynamic force within Toyota Motor Europe's Value Chain/Strategy & Service Operations Division. Tasked with crafting and deploying strategic initiatives across Europe, the team's goal is to elevate customer satisfaction by enhancing service quality and parts operations at Toyota...