Customer Excellence
Il y a 7 mois
Als Customer Excellence coördineer je complexe klachten van diverse kanalen, promoot je ons merkimago op digitale platforms en draag je bij aan de evolutie van klantenondersteuning. Ervaring in klantenservice, digitale vaardigheden en uitstekende communicatie zijn essentieel. Sluit je aan bij ons team voor een dynamische omgeving, persoonlijke groei en flexibel werken.
**Wie ben jij?**:
- Ervaring in klantenserviceomgeving.
- Analytische vaardigheden en probleemoplossende mentaliteit.
- Digitaal vaardig, bekend met sociale media.
- Uitstekende communicatie
- en schrijfvaardigheden.
- Vloeiend in Nederlands OF Frans, redelijk niveau van andere taal.
**Wat ga je doen?**:
- Afhandelen van complexe klachten van diverse kanalen (sociale media, bemiddelaars, pers, gemeenschappen).
- Bieden van klantgerichte antwoorden binnen afgesproken serviceniveaus.
- Promoten en verdedigen van het merkimago op digitale kanalen.
- Bijdragen aan de digitale evolutie van klantenondersteuning.
**Wat krijg je?**:
- Leuke en dynamische werkomgeving.
- Waardering voor jouw bijdragen en ruimte voor persoonlijke ontwikkeling.
- Competitief salaris
- en voordelenpakket.
- Flexibele werktijden, deels thuiswerken mogelijk.
**Waar kom je terecht?**:
Je komt terecht bij één van de grootste speler op de telecommunicatiemarkt waar er ruimte is voor persoonlijke ontwikkeling. Jullie bieden aan de klanten een tal van mobiele diensten en abonnementen aan, evenals tal van andere innovatieve telecomdiensten.
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