Senior Customer Success Specialist

il y a 5 jours


Mechelen, Belgique PerkinElmer Temps plein

**Position Summary**:
Responsible for developing long-term sales process strategy. Evaluates and implements improvements to sales programs and processes including; leads creation, leads management, account management and prioritization, opportunity management, closing strategies, pipeline management, tools and reporting programs, CPQ (Configure Price Quote) management and administration

NOTE: Incumbents may have responsibility for one or more sales support functions (Forecasting, Order Administration, etc.)

**Duties and Responsibilities**:

- Responsible for coordinating with Regional Commercial Operations leaders and teams to deploy process, systems, and tools across all global regions
- Translate “Voice of Customer” into business requirements
- Participate / Lead User Acceptance Test for key global projects
- Works to develop and manage scope, monitor deliverable progress and escalate issues
- Identifies and oversees testing, develops training materials, and supports business team initiatives
- Assess business operational project risk and takes appropriate mitigation actions
- Identify and drive change management actions and communication mechanisms
- Educate business team members on business processes and system functionality
- Share lessons learned across the business

**Qualifications**:

- BA/BS degree from an accredited institution. Master’s degree preferred
- 1-2 years of demonstrated experience with and competency in process improvement
- 2-4 years of international process, systems, and tools oversight experience preferred
- 2 years of large-scale program management experience
- 2 years of experience in the analysis, design, and automation of business processes

**Knowledge, Skills & Abilities**:

- Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization’s efficient operation and success
- Skilled communicator; comfortable and experienced at multiple levels
- Ability to travel to foreign countries
- Requires 10% travel on occasion


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