Customer Experience Manager Benelux

il y a 11 heures

Zellik, Belgique Unique Temps plein

**Omschrijving**:
Our client - market leader in the electronics & retail sector - is currently looking for a **Customer Experience Manager BeNeLux**. As Customer Experience Manager you focus on delivering a customer centric experience by managing and delivering effective front-end operations and expectations to increase the Net Promotor Score (NPS) of the company.

We are looking for a **customer minded** person who will **train and coach the customer experience team** to achieve the best results. You focus on **promoting commitment to the organization vision and values** by project a positive image and serve as a role model for others.

This is a new position and you will report to the Head of Customer Experience & Care BeNeLux. Your responsibilities and duties
- You **improve the customer service quality results** by studying, evaluating and re-designing processes. Specific you establish and communicate service metrics. You monitor and analyze the final results.
- You are responsible for **overseeing customer service issues** and ensure effective and long-term problem resolution and resources.
- You will **act as a liaison with other departments** to help find the best solution and service to the customers.
- Help to **prepare and complete actions plans** together with your direct colleagues where strategic choices must be made.
- Enthusiastic to **identify customer service trends and determine system improvements**.

**Profiel**

Do you have what it takes?
- You have a **self-starter attitude** that’s comfortable with constant change and enjoys working in a fast-paced environment.
- You bring at least 5 years of **experience in a similar role** and experience working with stakeholders within a company. You are able to travel and work from home, the Brussels and Rotterdam office.
- A **proactive, can-do attitude**, full of great ideas. You are energetic and customer oriented.
- Proven experience with Oracle or similar business systems.
- Experience with Microsoft Power BI or similar reporting tools is a plus.
- **Multi stakeholder management**: excellent communication skills for internal and external partners.
- Inspiring others: able to build engagements with different teams.
- Excellent language skills**:Dutch & French. **English** is a plus.

**Aanbod**
- A lot of **freedom **in your role to take initiative, good working conditions and **development and growth opportunities**.
- Freedom and responsibility to shape your own function and bring ideas to fruition in an environment where anything is possible.
- The opportunity to achieve the best results as a team, simply because you are a winner.
- In addition to a great place to work, you are also entitled to **a company car, 26 days of vacation, an attractive employee discount, meal vouchers, group & health insurance**s and many more.

**Bedrijfsinfo**

Our client is market leader in the electronics & retail sector.

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