Service Delivery Manager

il y a 3 jours

Mechelen, Belgique Telenet Temps plein

**Who is Wyre?**

Welcome to Wyre, a brand-new organization in the market dedicated to building and developing the **data network of the future **. Wyre made its debut on **July 1, 2023 **, born from a powerful collaboration between two leading companies**:Telenet and Fluvius.**

At Wyre, we aim to create an inclusive environment where everyone feels welcome, regardless of background, gender, ethnicity, or any disabilities. You have the opportunity to be part of a dynamic team driven by ambition and a shared vision to push the boundaries. At Wyre, we encourage creativity, collaboration, and personal growth, supporting our employees to reach their full potential.

We take pride in our new identity and strive to create a culture that embraces diversity and is innovative. If you're looking for an engaging and challenging environment where you can contribute to a growth story, then Wyre is the place for you. Join us and help shape the future of the **Telecommunications industry **.

**Working in the Operations Partner Management team**:
The Operations Partner Management team is responsible for the qualitative delivery of all service demands of our stakeholders via a broad set of partners. As a team, we govern these partnerships and follow-up their performance.

Classical subcontractor management via KPIs & SLAs is just the beginning. We are open to true partnerships and tirelessly explore transformations & innovations to improve both the cost structure & upgrade the quality of our operations. We look for sustainable collaboration and always aim for the win-win.

**Your role as Service Delivery Manager**:

- **Strategic Partnership Management**:As a service delivery manager, you act as the link between internal stakeholders and operational partners. You have the talent to put yourself in the shoes of all stakeholders, and with your keen insight and understanding of their needs, you will develop strategies that pave the way for success. You navigate diverse collaboration solutions, including typical subcontracting arrangements and extensive long-term partnerships.
- **Service Delivery Oversight**:You ensure the correct execution of operational activities by pro-actively monitoring service deliveries; analyzing, and adjusting processes in alignment with SLAs, and budgetary constraints. You can process & shape data reporting and translate them into broader insights.
- **Transformation and Continuous Improvement**:You’re not afraid of exploring new ideas, to test and learn and to continuously adapt based on the insights you’ve gained along the way. You steer and support the organization to translate concepts and ideas into processes, instructions, contractsand actively capture feedback and translate them into ideas and concepts to improve total cost of ownership without sacrificing customer experience.

**Our ideal Service Delivery Manager**:

- You own a master's degree, preferably in a relevant field such as Telecommunications, Business Administration, Engineering, or a related discipline. Nevertheless, relevant experience and insightful perspectives are equally valued.
- You have at least 5 years of experience in service delivery management or related roles, demonstrating a strong track record of success.
- Hands-on and pragmatic are your second nature; you work fast, shift gears quickly and are always prepared for unexpected challenges. You like to take the lead and provide proactive advice & feedback on the services provided by the partners through service management meetings.
- Your backpack is filled with analytical skills, and you demonstrate the ability to be very detailed when needed, yet you maintain the overall view.
- You continuously seek for improvements and have a proven ability to transform businesses in a top-down fashion based on solid notions of cost estimations and budgeting.
- You have strong communication skills in Dutch and English (French is a plus).
- It would make you proud to say that you contribute to the (r)evolution towards the digital world. Working in a team means something to you.
-

**What we offer**:

- You join a company that invests fully in you and optimizes the work environment according to your needs. This allows you to develop yourself while also maintaining a work-life balance.
- You have ample opportunity to further develop your expertise. We encourage your personal growth with internal mobility opportunities and extensive learning possibilities, but also give you the chance to hit the pause button or explore a completely different path over time.
- You enjoy the company of colleagues who are just as passionate as you are. You receive a competitive gross monthly salary depending on your experience, supplemented with numerous fringe benefits.

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